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Atlas AC Repair

Customer Outreach Representative (Outbound Calls)

Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
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Job Description

Are you good with people and comfortable picking up the phone? If you've worked in a restaurant, retail store, or another customer-facing role and are ready for a change, we'd like to meet you. No HVAC experience is required. We can teach you about our services; you bring a friendly phone presence, curiosity, and the ability to follow through. Atlas AC Repair is a family-owned HVAC company serving Texas homeowners. This role focuses on reaching out to customers, helping them understand their options, scheduling calls and making sure the next step is handled. What you'll do Make outbound calls to customers about maintenance, upcoming service needs, and current offers. Ask questions, listen to what customers need, and explain relevant options clearly. Confirm customer information and schedule appointments when appropriate. Follow up by phone, text, or email. Keep accurate notes and next steps in our CRM. Help answer incoming calls. You may be a good fit if you: Feel comfortable starting conversations over the phone. Have experience helping customers, whether in a restaurant, retail, hospitality, an office, or another setting. Can stay organized and follow up when you say you will. Are willing to learn new software and the basics of HVAC. Care about giving customers useful information without pressuring them. Schedule 8:00 am to 1:00 pm Monday through Friday 8:00 am to noon every other Saturday May be asked to work later or cover occasionally but this will be the typical schedule We're looking for someone dependable who enjoys talking with people and wants to work on a team. If that sounds like you, apply.
Pay:
$14.00 - $16.00 per hour
Work Location:
In person