Job description: Exterior Pros |

Home Improvement Call Center Compensation:

Hourly +

Performance Bonuses Hours:

Tuesday-Saturday 10:30AM-7

PM Targeted Annual Earning Potential:

$50,000

• 70,000+ — Uncapped Position Overview The Call Center Confirmer is responsible for connecting with homeowners, qualifying opportunities, scheduling appointments for our remodeling consultants, confirming upcoming appointments, and ensuring that appointments meet Exterior Pros' quality standards.

The ideal candidate is confident, persuasive, organized, persistent, and comfortable asking for the appointment. Key Responsibilities Appointment Setting

• Make outbound calls to homeowners who have expressed interest in home improvement projects.

Engage prospects in professional and friendly conversations. Identify customer needs and determine whether they are a qualified opportunity. Effectively communicate Exterior Pros' products, services, and promotional offers. Overcome common objections and confidently ask for the appointment. Schedule qualified homeowners with the appropriate remodeling consultant. Maximize same-day and next-day appointment opportunities. Meet or exceed daily, weekly, and monthly appointment-setting goals. Appointment Confirmation

• Contact customers prior to their scheduled appointment to confirm availability and interest.

Verify appointment details, including address, project type, decision-makers, and scheduling expectations. Reduce cancellations, no-shows, and unqualified appointments through effective confirmation calls. Reschedule appointments when necessary while maintaining a strong customer experience. Communicate important appointment information to the appropriate internal teams. Quality Control

• Review appointments for accuracy, completeness, and qualification.

Verify that customer information and project details are properly documented. Identify and correct incomplete or improperly scheduled appointments. Monitor appointment quality and identify trends that may negatively impact closing rates. Provide feedback to appointment setters when opportunities for improvement are identified. Help maintain consistent call center standards, processes, and expectations. Work with management to improve appointment quality, show rates, and overall sales performance. Customer Experience

• Represent Exterior Pros professionally during every customer interaction.

Create a positive first impression for homeowners considering a remodeling project. Maintain a high level of professionalism, enthusiasm, and urgency. Provide accurate information without misrepresenting products, pricing, or promotions. Protect the customer experience from the initial call through the scheduled appointment. Qualifications

• Previous experience in sales, appointment setting, call center, customer service, or a similar customer-facing role preferred.

Excellent verbal communication and active listening skills. Comfortable making a high volume of outbound calls. Ability to confidently ask for the appointment and overcome objections. Strong organizational and time-management skills. Ability to accurately enter and maintain customer information. Comfortable working with CRM systems and computer applications. Ability to work independently while contributing to a team environment. Strong attention to detail. Positive attitude and willingness to be coached. Ideal Candidate We are looking for someone who

• Is competitive and goal-oriented.

Is motivated by earning potential. Doesn't get discouraged by rejection. Can build rapport quickly with homeowners. Is comfortable having conversations with customers over the phone. Has a strong sense of urgency. Takes ownership of results. Can follow a proven process while adapting to different customers. Wants to grow with a company rather than simply work a job. Compensation & Earning Potential

• Hourly Pay + Performance-Based Bonuses Targeted annual earning potential of $50,000
• 70,000+ Uncapped earning potential Opportunities to increase earnings by consistently exceeding performance goals. The more quality appointments you generate and the stronger your performance, the greater your earning opportunity. Performance Expectations
• Success in this position will be measured by a combination of factors, including: Qualified appointments scheduled Same-day and next-day appointments Appointment show rate Appointment quality Conversion/setting rate Confirmation performance Accuracy of customer information Overall productivity Customer experience Why Join Exterior Pros?

Uncapped earning potential Performance-based compensation Competitive, goal-driven team environment Training and ongoing coaching Opportunity for advancement Established home improvement company Opportunity to directly impact your income through your performance Be part of a growing company where high performers are recognized and rewarded

• The Bottom Line
• If you're a strong communicator who loves competition, enjoys winning, and wants an opportunity to make $50K
• 70K+ without a ceiling on your earnings, we want to hear from you.

Join Exterior Pros and help homeowners take the next step toward improving their homes — while building your own career and earning potential.

Pay:

$50,000.00

• $70,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person