Salesforce Administrator

Job Title Salesforce Administrator Location Potential Hybrid, Beacon College Leesburg, FL. Department Information Technology Supervisor Title Chief Technology and Security Officer Division Information Technology FLSA Classification Exempt Salary Position Type Level Professional

JOB SUMMARY

The Salesforce Administrator will support and maintain our Salesforce environment. Work closely with functional stakeholders and IT leadership to ensure Salesforce is reliable, well‑configured, and continuously improving to support institutional operations.

ESSENTIAL DUTIES AND TASKS

Salesforce Administration & Support Provide day‑to‑day administration of the Salesforce platform, including user setup, profiles, roles, permissions, and security settings Manage system configuration using standard Salesforce tools (objects, fields, validation rules, page layouts, record types) Serve as a first point of contact for Salesforce user questions, issues, and basic troubleshooting Assist with release management activities, including testing and deploying configuration changes Reporting & Data Support Create and maintain standard and custom Salesforce reports and dashboards Support data quality efforts, including data validation, cleanup, and integrity checks Assist with data imports, exports, and routine data maintenance tasks Work with stakeholders to understand reporting needs and translate them into usable reports Automation & Process Improvement Build and maintain basic Salesforce automations using tools such as Flows, workflow rules, and approval processes Assist with documenting and improving business processes supported by Salesforce Help identify opportunities to streamline manual processes through automation Documentation & Collaboration Create and maintain system documentation, training materials, and basic user guides Collaborate with IT, functional teams, and vendors to support Salesforce‑based solutions Participate in testing, training, and rollout of new Salesforce features or enhancements All other duties as assigned.

REQUIRED QUALIFICATIONS

Education:

Bachelor's degree from an accredited four-year college or university.

Experience:

1-2 years of experience supporting or administering Salesforce.

PREFERRED QUALIFICATIONS

Experience with Jenzabar JRM (built on Salesforce) strongly preferred. Experience with other Jenzabar modules (any area) is a plus. Salesforce Administrator certification (or progress toward certification). Experience supporting Salesforce in a higher‑education or nonprofit environment.

KNOWLEDGE, SKILLS AND ABILITIES

Good understanding of Salesforce core concepts (objects, fields, reports, security, automation). Strong attention to detail and a commitment to data accuracy. Ability to communicate clearly with both technical and non‑technical users. Willingness to learn and grow within the Salesforce ecosystem. Strong organizational and problem‑solving skills. Ability to manage multiple tasks and priorities. Collaborative mindset and customer‑service orientation. Interest in process improvement and system optimization. Comfort working in a regulated environment with attention to privacy and security.

ENVIRONMENT

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation(s), can perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to communicate professionally either in person, over the telephone, through email and other electronic means, move about the office and college, handle various types of media and equipment, and visually or otherwise identify, observe and assess.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Beacon College is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.