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Experience Research Senior Associate- Home Lending
Career Insights for Research Associate (General)
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What they do
A Research Associate typically has more experience than a Research Assistant. Responsibilities can include the planning and design of research projects, conducting experiments, analyzing data, contributing to research publications or grant proposals, and collaborating with other researchers. Works in a variety of fields within science or the social sciences, in programs based at a university or research institution, or works on government or industry sponsored research projects. Conducts field or library research or recruits participants for a study; may also assist with legal research. These roles are often held by people with advanced degrees in their field of study with several years of experience in research or academia.
$83,924 / year median in New York
Job Description
- Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
- Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
- Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
- Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
- Stay current with industry trends and incorporate knowledge into team insights Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
- Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
- Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
- Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs Preferred qualifications, capabilities, and skills
- Experience using AI in the research workflow (e.g., synthesis, analysis) while keeping quality and judgment high
- Experience researching AI/agentic product experiences and translating insights into clear product decisions Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.