For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The Riverside County Department of Animal Services is currently seeking an Animal Services Manager to support the Volunteer Services Program at the Jurupa Valley location. This position will manage approximately 800 active volunteers across all Riverside County shelter locations and support the foster program at the Jurupa Valley Animal Shelter.

Key Responsibilities:

• Plan, organize, direct, evaluate, and coordinate the volunteer program and related activities; act as a liaison for volunteers, local agencies, and other divisions; maintain communication with management, other divisions, staff, customers, and volunteers; collaborate with Animal Services staff and leadership to support animal outcomes and adoption initiatives through volunteer services.
• Develop and promote effective relationships with volunteers, other agencies and County departments, local and humane agencies and community organizations; provide expertise, consultation and assistance to department personnel and community members; interview, train, motivate, evaluate, and manage subordinate staff and volunteers.
• Develop procedures, policies, and best practices for the volunteer program and/or operations ensuring compliance with federal, state, and department requirements; establish measurements and reporting mechanisms.
• Contribute to the development of policies and procedures within the Volunteer program, Foster Program, Veterinary Services, Community Outreach and Education, Shelter Services, Fiscal, or the Employee Resources Division.
• Promote animal services through community relations with civic, governmental, and private groups; coordinate educational programs with schools, law enforcement, media, and other organizations.
• Work with Department communications team to support marketing and social media efforts related to volunteer recruitment, engagement, and adoption promotion.
• Coordinate the preparation and management of budget planning related to volunteer services, supplies, and events. Identify and implement opportunities for improvement to Volunteer Programs; make recommendations for the transfer of funds; review financial data on an on-going basis to ensure conformance with established guidelines.
• Oversight of all ordering and inventory for volunteer items to support applicable events.
• Oversee departmental programs including, but not limited to Volunteer, Foster, Rabies Control, Behavior Assessment, Adoptions, Education, Cruelty Task Force, and Pet Overpopulation Coalition (POPCO).
• Review present and pending legislation to determine effect on operations and programs; keep informed on new developments in animal control methods, equipment, facilities and regulations, and recommend and implement adjustments as necessary.
• Monitor work for adherence to professional and mandated standards regarding animal control regulations, euthanasia, and zoonotic disease prevention.
• Responsible for overseeing volunteer activities; addressing volunteer conduct, performance, and communication concerns; and ensuring volunteers adhere to departmental policies and established standards, including applicable social media guidelines. In addition to the minimum requirements, the most competitive candidates will possess:
• Volunteer services operations experience, including recruitment, screening, onboarding, training, scheduling, engagement activities, recognition programs, and volunteer record-keeping.
• Familiarity with volunteer services principles and best practices, including recruitment, screening, onboarding, training, scheduling, engagement, addressing volunteer conduct, performance, communication concerns, recognition, and retention.
• Experience with volunteer program development, coordination, and evaluation, including tracking volunteer hours, outcomes, and program effectiveness.
• Experience with volunteer management systems such as Volgistics, recordkeeping, and reporting requirements.
• Familiarity with volunteer risk management, safety protocols, and applicable policies and procedures.
• Experience with community outreach, volunteer engagement strategies, and partnership-building with community groups and organizations.
• Experience supervising, motivating, and providing guidance to volunteers in a fast-paced, public-facing environment.
• Experience working with shelters and volunteer program planning.
• Experience recruiting and coordinating staff and/or volunteers.
• Strong and friendly customer service experience in a fast-paced environment.

The incumbent may be required to work irregular schedules including weekends, evenings, overtime, and holidays. This class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (8) of the County Management Resolution and serves at the pleasure of the Animal Services Director. This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311 of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives. Meet the Team! The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto, and Thousand Palms.

EXAMPLES OF ESSENTIAL DUTIES

• Plan, organize, direct, evaluate, and coordinate programs and services; act as a liaison to local agencies and other divisions; maintain communication with management, other divisions, staff, and customers.
• Develop procedures and policies for field, clinic and/or office operations ensuring compliance with federal, state and department requirements; establish measurements and reporting mechanisms.
• Develop and promote effective relationships with other agencies and County departments, local and humane agencies and community organizations; provide expertise, consultation and assistance to department personnel and community members; interview, hire, train, motivate, evaluate, and manage subordinate staff.
• Contribute to the development of policies and procedures within Veterinary Services, Community Outreach and Education, Shelter Services, Fiscal, or the Employee Resources Division.
• Coordinate the preparation and management of a division and/or budget; analyze the need for budget items requested to determine if items are justifiable based on program objectives and priorities; make recommendations for the transfer of funds; review financial data on an on-going basis to ensure conformance with established guidelines.
• May oversee departmental programs including, but not limited to Rabies Control, Behavior Assessment, Adoptions, Education, Cruelty Task Force, and Pet Overpopulation Coalition (POPCO).
• Review present and pending legislation to determine effect on operations and programs; keep informed on new developments in animal control methods, equipment, facilities and regulations, and recommend and implement adjustments as necessary.
• Monitor work for adherence to professional and mandated standards regarding animal control regulations, euthanasia, and zoonotic disease prevention.

MINIMUM QUALIFICATIONS OPTION I

Education:

Graduation from an accredited college or university with a bachelor's degree, preferably with a major in business or public administration, healthcare, zoology, biology, veterinarian medicine, or a closely related field to the assignment. Additional qualifying experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.

Experience:

One year of coordinating administrative and/or operational duties including at least two of the following: budgetary planning, regulatory compliance, supervision, or community relations in a public or private organization. Experience to include one year of lead or supervisory experience responsible for overseeing volunteer programs in an animal care and control or humane organization.

OPTION II

Education:

Graduation from an accredited college or university with a bachelor's degree, preferably with a major in business or public administration, healthcare, zoology, biology, veterinarian medicine, or a closely related field to the assignment. Additional qualifying experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.

Experience:

Three years in the care and treatment of small animals under the supervision of a licensed veterinarian at a veterinary clinic or small animal hospital, which must have included at least one year in a lead or supervisory capacity overseeing volunteer programs in an animal care and control or humane organization.

ALL OPTIONS

Experience:

One year of lead or supervisory experience responsible for overseeing volunteer programs in an animal care and control or humane organization.

Knowledge of:

The principles of management and public administration; supervisory principles and practices related to the selection, training, direction, motivation, and evaluation of subordinates and conflict intervention; policies and procedures used in budget preparation, justification, monitoring, and reporting; state and local laws, regulations, codes, and ordinances pertaining to the control and welfare of animals; methods and practices for maintenance of clean and humane conditions for impounded animals; laws, regulations, ordinances, and procedures pertaining to the investigation of cruelty of animals; procedures for the apprehension, custody, quarantine, and transportation of animals; enforcement techniques used in animal control work; symptoms of rabies and other common zoologic diseases; vector habitat and the environmental and habitat needs of wildlife.

Ability to:

Manage and direct divisional activities; communicate clearly and concisely, both verbally and in writing; establish and maintain effective working relationships; work effectively with public and private partners and customers and effectively interact with personnel at all organizational levels; train, supervise and motivate subordinates in a manner conducive to full performance and high morale; make sound recommendations and effective presentations of information, findings and recommendations; prioritize tasks and work well under pressure and impending deadlines; use shelter information systems.

Other Requirements License:

Possession of a valid California Driver's License is required. This position involves travel to various Animal Services locations throughout Riverside County to oversee volunteer programs, attend meetings, and attend adoption events. Physical/Environmental Conditions/Requirements The Animal Services Manager may be exposed to animals, animal dander, and/or animal bodily fluids.

SUPPLEMENTAL INFORMATION

Application Status How to confirm your application was received or check on the status of your application, log-in to www.

GovernmentJobs.com , click on your name in the upper right corner, and click on "Applications & Status." Sign Up for Job Alerts Go to www.

RC-HR.com , click on "Careers," click on "County Job Openings," and click on "Subscribe to Job Alerts" icon. General Information If you have any questions regarding this posting, please contact Vanessa Diaz Beaird at vdbeaird@rivco.org or (951) 955-9112. Please allow 1-2 business days for a response to general inquiries. ________________________________________________________________________________________

APPLICATION INFORMATION

Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability Work Location and Telework In-person attendance is the standard work expectation for County of Riverside assignments. Certain assignments may be eligible for a hybrid telework schedule; however, telework arrangements are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Employees who telework are expected to be able to report to their assigned worksite on short notice or as operational needs require. Unless otherwise specified for a particular position, employees are expected to reside in California following appointment. Limited exceptions may apply. Applicants should contact the assigned recruiter for additional information regarding work location expectations, telework eligibility, and residency requirements. Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.