Tulsa Zoo Management, Inc.

Your Role:

Guest Services Ambassador•

Part Time Your Manager:

Guest Services Supervisors Your Pay Structure ( FLSA Status): Part-time, hourly/nonexempt

Safety Sensitive:

This is a safety-sensitive position. Regardless of whether you are a medical marijuana licensee, you must receive a negative result on a 10-panel, pre-placement drug screening to include THC, prior to beginning work. The Zoo Tulsa Zoo Management, Inc. (TZMI) is a nonprofit organization driven by our mission of Connecting, Caring, Advocating for Wildlife, People, and Wild Places. From trumpeting elephants to squawking parrots, each member of our team is integral to the success of the Zoo as Green Country's largest paid daily attraction. At Tulsa Zoo, the IDEA is a zoo for all. We are committed to fostering an inclusive workplace where everyone feels valued and respected. Apply today for your opportunity to join our dynamic group of passionate individuals who bring the zoo to life each day, 365 days per year, caring for animals, interacting with guests, educating the public, and managing the Zoo's grounds, operations, and facilities. A Few of Your Many Benefits Free family-level Tulsa Zoo membership 401k Unlimited virtual visits with a mental health therapist at no cost to you Food, beverage, and retail discounts on zoo grounds Your Job Guest Services Ambassadors are responsible for creating a welcoming, informative and positive experience for all zoo guests. This front-line role supports multiple teams of the Guest Services Department including Admissions & Membership, Attractions & Experience and Park Operations based on training and operational needs. The role may be primarily assigned to one area but will be cross-trained and scheduled flexibly depending on skills and availability. Your Essential Responsibilities If you disclose different abilities, reasonable accommodations will be made to enable you to perform the essential duties and responsibilities of this position. Provide exceptional customer service ensuring a positive guest experience, helping the zoo meet its mission of 'Connecting, Caring, and Advocating for Wildlife, People, and Wild Places. Operate point of sale systems to accurately sell zoo admissions, memberships, attractions and experiences while promoting zoo events and additional revenue opportunities. Support team functions by following operation procedures for Admissions & Membership, Attractions & Experience and Park Operations. The role may be primarily assigned to one area but will be cross-trained and scheduled flexibly depending on skills, availability and seasons. Communicate clearly and properly with team using radios and other technology systems. Effectively communicate and demonstrate interpersonal skills with all levels of employees and guests in a clear and professional manner. Demonstrate and adhere to TZMI's workplace values. Know and follow zoo policies and procedures, including emergency protocols. Attend and participate in staff meetings and assigned training sessions. Other duties may be assigned to you. Supervisory Responsibilities This position has no direct reports. What We Expect Required Qualifications, Education and/or Experience Must be able to work weekends, evenings, and holidays Ability to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other TZMI employees Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals and perform these operations using units of American money Ability to log in and complete daily digital tasks using smart phone or tablet What You can Expect Our Values We are enthusiastically committed to be part of the Tulsa Zoo community. We will all work together as one Zoo Team to support the Zoo's mission. We will value and appreciate everyone and create a safe, understanding, and welcoming environment for all. We will all be accountable for achieving excellence. We will earn the trust of one another, acting honestly and treating each other with respect . Physical Demands and Work Environment Moving about

• frequently Sitting
• occasionally Standing
• constantly Reaching with hands and arms
• frequently Exchange of in-person, phone, radio, or digital communication
• frequently Carrying or lifting up to 50 pounds
• occasionally Pushing and/or pulling up to 50 pounds
• occasionally Exposure to outdoor weather conditions
• constantly Exposure to high noise levels
• frequently Gripping, pinching, writing, and other hand movements
• frequently Exposure to strong smells
• occasionally Work near moving mechanical parts
• frequently