Senior Associate, Business Risk Control Testing Specialist

Senior Associate, Business Risk Control Testing Specialist At Capital One, we're changing banking for good. We're looking for a proactive, detail-oriented Business Risk & Controls professional to join our team. In this role, you won't just be checking boxes—you'll be a strategic partner helping our business lines stay "well-managed." You will be at the intersection of strategy and execution, ensuring our processes are robust, our customers are protected, and our business is compliant with ever-evolving regulations. As a champion of the risk and control environment, you will drive the integration of risk management into the daily heartbeat of the business.

Responsibilities:

Educate and monitor the business on policy requirements and provide tools/job aids for compliance. Identify and implement controls for operational, financial, and compliance risks while maintaining the risk library. Conduct assessments and design reviews to identify weaknesses and optimize control efficiency. Execute testing plans and monitor the environment for continuous improvement. Produce monthly reports on risk and complaint data to inform stakeholders. Lead remediation projects specifically targeting customer complaints and service recovery. Drive project completion by implementing standardized workflows and exception reporting for critical processes. Develop and update SOPs across departments, ensuring alignment with internal policies and external regulations. Train staff on established procedures to ensure strict adherence and operational consistency.

Basic Qualification:

High School Diploma, GED or equivalent certification At least 2 years of experience in Financial Services, Compliance, Internal Audit, or Risk Management At least 2 years of experience in process management or developing Standard Operating Procedures (SOPs) At least 1 year of experience in

Control Testing or Risk Management Preferred Qualifications:

Bachelor's Degree in Business, Finance, Information Technology 4+ years of experience in Financial Services or Risk Management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Riverwoods, IL:

$87,700 - $100,100 for Sr.

Risk Associate Chicago, IL:

$87,700 - $100,100 for Sr. Risk Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.