Senior Office Manager

About Family RV Family RV is a growing California RV dealership in Morgan Hill, serving customers across Rentals, Service, and Sales. We are a tight-knit, performance-driven small business where every team member plays a visible role in delivering an exceptional customer experience. We are looking for a seasoned administrative leader to take on the day-to-day operational backbone of the dealership and partner directly with ownership. About the Role The Senior Office Manager is the operational hub of Family RV — running the office, supporting all three departments, and serving as the President/Owner's right hand on internal matters. This is a senior, autonomous role for an experienced administrative professional who is ready to take ownership of the dealership's day-to-day administrative, financial, HR, and DMV compliance functions. If you have run the administrative side of a dealership before and you are ready to do it again at a senior level — with real responsibility, real autonomy, and a direct seat next to the owner — this is the role for you. Key Duties Executive Support to the President/Owner

• Manage executive calendar, communications, and follow-up
• Prepare reports, memos, and internal documentation
• Track strategic priorities and operational deadlines
• Handle vendor, lender, lease, and property correspondence Office & Administrative Management
• Oversee day-to-day office operations across Rentals, Service, and Sales
• Maintain a customer-ready front office and welcome customers professionally
• Manage office supplies, equipment, and vendor coordination
• Answer phones and direct customer inquiries to the right department Accounting & Financial Support
• Process AP invoices, purchase orders, vendor files, and check runs
• Handle reconciliations, basic GL coding, and month-end support
• Track customer payments, deposits, and terminal balancing
• Coordinate with outside CPA and payroll provider HR & California Labor Compliance
• Own day-to-day HR administration: onboarding, employee files, terminations
• Maintain California labor compliance (wage & hour, leave administration, CFRA/PDL/FMLA)
• Track training documentation and policy acknowledgments
• Coordinate with outside HR consultants and employment counsel Payroll Administration
• Coordinate payroll with outside provider; verify hours, PTO, and adjustments
• Maintain payroll records and required tax documentation DMV & Dealership Paperwork Compliance
• Own DMV registration, title, and transfer packets
• Verify deal jackets for completeness before funding
• Maintain DMV logs and registration vendor relationships
• Ensure timely filings and secure handling of sensitive paperwork SOP & Process Development
• Develop, document, and maintain company SOPs across all departments
• Build process checklists and monitor adherence
• Drive continuous improvement of administrative workflows Light IT & Systems Coordination
• Serve as internal point of contact for basic IT setup and coordination
• Manage user accounts, email, phone extensions, and password resets
• Coordinate with outside IT vendors for issues beyond basic setup

Qualifications Required:

• 5+ years of progressive Office Manager, Operations, or senior administrative experience
• Strong accounting support background (AP, AR, reconciliations, GL coding, month-end)
• Working knowledge of California labor compliance and leave administration
• Experience coordinating payroll processing
• Proficient in Microsoft Office and Google Workspace
• Excellent written and verbal communication
• High organization, attention to detail, and ability to manage competing priorities
• Proven discretion with confidential matters
• Self-directed and comfortable operating with limited supervision

Strongly Preferred:

• Direct experience in an RV, automotive, marine, or equipment dealership
• Familiarity with DMV paperwork, deal jackets, and dealership workflows
• Experience with Peachtree/Sage (or equivalent) and a dealership management system / CRM
• Bilingual English/Spanish
• Prior experience supporting a President/Owner directly Work Environment
• On-site at our Morgan Hill, CA location
• Combination of desk work and occasional movement to service bays, lot, or rental area
• Ability to lift up to 25 lbs of office materials as needed
• Occasional after-hours availability for month-end, regulatory deadlines, or escalations Compensation & Benefits
• Senior-level base salary commensurate with experience
• Health insurance
• Paid time off
• Direct partnership with the President/Owner of a growing California RV dealership
• Real autonomy, real responsibility, and a visible seat at the operational table Apply Today If you are a seasoned administrative leader who thrives in a fast-paced dealership environment and you are ready to take ownership of the operational side of a small but growing business, we would love to hear from you.

Please submit your resume and a brief note about why this role is the right next step in your career. Family RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local la

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

Health insurance Paid time off People with a criminal record are encouraged to apply

Work Location:

In person