Service Center Supervisor - Services

Service Center Supervisor - Services at Best Buy Service Center Supervisor - Services at Best Buy in Brooks, Kentucky Posted in about 22 hours ago.

Job Description:

As a Service Center Supervisor, you'll train and develop employees, maintain excellent customer service and set goals for your team. You'll oversee your team's day-to-day needs, supervise work in progress and support assistant managers in executing team and building strategies. For this role, you'll focus on the technology services function, our primary area of focus at this facility. This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky. What you'll doTrain Geek Squad Agents to achieve business and performance metricsMonitor employee schedules, exceptions and time offHost weekly meetings to touch base on day-to-day work direction and work in progressMaintain positive client and vendor relationshipsConduct tracking and reporting related to individual and department productivity, quality, staffing, workload and escalationsMake sound business decisions related to workforce planning, waste, exceptions and inventoryBasic qualifications1 year of experience in training related to consumer electronics1 year of leadership experienceAble to stand and sit for long periods of timeAble to work in a fast-paced environmentAble to work in a non-climate-controlled environmentAble to lift weight up to 50 poundsAble to acquire and maintain required certifications within 90 days of hirePrevious experience with Microsoft OfficePreferred qualificationsAssociate degree in business or related field1 year of experience evaluating and repairing consumer electronics1 year of experience in customer serviceFluent in both English and Spanish6 months of experience using proprietary systems or inventory-related systems such as Star, Smart Parts, Comergent, Gozer, FMS, Breeze, GSX/AST2, OCIS, RSS or LinuxWhat's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

Competitive payGenerous employee discountPhysical and mental well-being supportAbout us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer.

Application deadline:

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type:

Full timePandoLogic.

Keywords:

Service Center Manager, Location:

Brooks, KY - 40109