Service Concierge

Salary Range $24.76 - $30.94

Job Description:

The Service Concierge is an integral part of the selling environment with a primary focus on delivering service excellence. These associates welcome clients, discover the purpose for their visit, and guide clients through their journey. Their contribution enables a modern, seamless, luxury client experience, by anticipating clients' needs and removing potential obstacles. They will also perform limited administrative and transactional duties, to support the client experience.

• Experience concierge - Provides Service Excellence, establishing Neiman Marcus as an Industry Leader for client experience
• Ensures all clients are greeted and welcomed warmly in a timely manner, acting as a personal host, and joining the client's in-store journey.
• Discovers the purpose of the client's visit by engaging authentically, encouraging conversation and determines the best next step to ensure a seamless experience.
• Reads the client's cues and helps expedite their experience.
• Empowered to make thoughtful gestures creating moments to earn memories.
• Process Expert - Guarantees the customer's experience is efficient and easy
• Swiftly manages escalated customer issues; partnering with in-store leadership when required.
• Provides timely follow-through on customer requests, inquiries, and needs.
• Regular appointment partnership with Client Advisors - ensuring consistent client engagement and providing forethought to customer expectations.
• Leverages digital, in-store, and web-based communication tools for comprehensive client perspective, enabling clear path to exceed expectations.
• Services Champion - Global Store Experience Ambassador
• Principal staffing in Client Services, offering clients a destination for inquiries and services requests.
• Assists with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties as assigned
• Coordinates with internal services partners to deliver seamless client experiences and exceeding expectations.
• Promotes all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues. Qualifications
• TBD Minimum 1 year of experience
• Experience in customer service or hospitality industries with proven ability to effectively promote products and services
• Familiar with and able to use retail and mobile technologies
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays Responsibilities & Duties
• Exhibits a gracious and welcoming attitude to others
• Approaches each internal/external customer interaction in the spirit of developing a trusting, long- term relationship
• Takes ownership of internal/external customer problems and resolves them quickly
• Accurately reads the emotions and reactions of the person(s) he/she is communicating with, and adjusts appropriately
• Adapts to work effectively with others who have different communication/working styles
• Thinks creatively when faced with business challenges or opportunities
• Continually expands personal knowledge of new products, services, solutions and/or offerings, and uses that knowledge to gain internal/external customers (if applicable to their role)
• Exhibits flexibility and remains calm in a changing environment
• Takes ownership for personal development, setting personal goals and initiating career/development discussions
• Shows enthusiasm for learning more about his/her area of expertise and the retail industry
• Brings an elevated level of energy to all work activities
• Maintains effectiveness in diverse work environments where circumstances and priorities are changing
• Describes the wants and needs of customers and other external factors that influence the business
• Consistently demonstrates high standards for all aspects of his/her work (e.

g., personal performance, environment/ presentation, customer experience, selection of luxury goods, talent selection) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.