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Service Desk Analyst

Job

Insight Global

Altamonte Springs, FL (In Person)

$34,320 Salary, Full-Time

Posted 1 day ago (Updated 2 hours ago) • Actively hiring

Expires 6/18/2026

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Job Description

Required Skills & Experience Experience in a call center or high-volume support environment Comfortable technical troubleshooting Trainable with basic computer skills, browser navigation, and technical troubleshooting. Strong communication and ability to stay patient and friendly Nice to Have Skills & Experience Familiarity with ServiceNow or other ticketing systems Healthcare Job Description The Tier 1 Service Desk Analyst provides Tier 1 technical support to internal staff across clinical, corporate, and operational departments. This includes resolving account access issues, password resets, account unlocks, multi-factor authentication support, secure login troubleshooting, and basic technical tasks such as printer mapping. The analyst follows defined workflows, documents all tickets in ServiceNow, and escalates issues to Tier 2 when appropriate.
Pay:
$15.00 - $18.00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Vision insurance
Work Location:
In person

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