Service Manager

Service Manager - Vermeer Great Plains 100%

EMPLOYEE-OWNED COMPANY

| Service Brookline, MO At Vermeer Great Plains, we're not just a dealership — we're a 100% employee-owned company. With five locations across Kansas, Oklahoma, and Western Missouri, we provide sales, rentals, parts, and service for industries like tree care, landscaping, wood waste, recycling, underground construction, and mining. Train. Motivate. Retain. The Service Manager leads the daily operations of the Service Department to ensure efficiency, quality, and customer satisfaction. This role oversees service scheduling, technician management, and workflow to maintain a productive, safe, and customer-focused environment. The Service Manager also partners closely with other departments to deliver an exceptional customer experience and drive department performance.

What You'll Do:

• Manage and direct all Service Department operations to ensure customer satisfaction and efficiency.
• Oversee service scheduling, technician assignments, and the repair lifecycle to ensure timely completion and quality results.
• Hire, train, and develop Service Technicians and Service Administrators.
• Ensure all service tickets — customer, internal, and warranty — are processed accurately and promptly.
• Partner with Sales to coordinate reconditioning and preparation of used equipment.
• Provide hands-on technical assistance when needed.
• Monitor departmental expenses while maintaining productivity and profitability.
• Lead weekly Service Admin and Store/AR meetings to review open work orders and department updates.
• Conduct monthly service P&L meetings and visit key customers regularly.
• Maintain a safe, clean, and organized work environment and enforce safety standards.
• Ensure adherence to company SOPs and best practices.
• Stay current with industry trends and new technologies through Vermeer and VGP training programs.
• Follow all company policies and safety guidelines as outlined in the Employee Handbook.
• Perform other duties as assigned.

What You'll Bring:

• Strong leadership skills with the ability to motivate and develop a team.
• High degree of mechanical aptitude and understanding of heavy equipment systems.
• Excellent organizational, analytical, and problem-solving skills.
• Strong PC proficiency with MS Office Suite; IntelliDealer and Paycom experience a plus.
• Exceptional customer service and communication skills.
• Proven ability to adapt to various people and environments — customers, suppliers, co-workers, and manufacturer reps.
• Professional, ethical, and self-directed with strong time management skills.
• Demonstrated commitment to safety and adherence to policies and regulations.
• Ability to lift 50 lbs and work in varying weather and noise conditions.
• Willingness to work overtime and weekends as needed.

QUALIFICATIONS

• Associate degree in Applied Science, Diesel Mechanics, Diesel Technology, or related field, and 7 years of progressive technician or service leadership experience in heavy equipment or a related industry; or equivalent combination of education and experience.
• 3+ years of leadership experience required.
• 5+ years Vermeer Technician experience preferred.
• Vermeer Technician Certification required within 6 months of start date.
• Vermeer Advanced Technician Certification and two engine manufacturer certifications preferred.
• Must have a valid unrestricted Driver's License and maintain a clean driving record.
• Background check and pre-employment drug testing required.

What We Offer:

• Competitive pay and benefits
• PTO and paid holidays
• Ongoing training and career growth opportunities
• An ownership culture where your work builds your future Join a team that takes pride in keeping machines — and people — running strong.

FLSA status:

Non-exempt EOE The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.

Job Type:

Full-time Pay:

$84,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person