Service Technician

Why This Role Matters Every tank you install and every system you service directly impacts how families heat their homes, how farms operate, and how businesses stay open. In this role, you're not just maintaining equipment you're ensuring safety, reliability, and peace of mind for customers across your community. Your work is visible, trusted, and essential. About the Team P. Gagnon & Son (an EDP Company) is a propane company built by operators who understand what it takes to serve customers well. P. Gagnon & Son is proud to support customers in Maine while, as an organization, EDP supports more than 200,000 customers across 24 states, with a proud history of balancing deep roots in rural America with growing metropolitan markets. Our drivers work closely with service technicians, dispatch, and local leadership to deliver safe, on-time service while maintaining strong customer relationships. What You'll Be Responsible For You'll be part of the hands-on team that installs, inspects, and supports propane systems in the field. Success in this role means safe installs, accurate documentation, and dependable service customers can count on, even when conditions are tough. Install propane tanks and systems in compliance with all state and local regulations, including NFPA 58 and 54 Complete required state licenses and certifications as needed (with company support where applicable) Perform daily vehicle inspections (DVIR) and keep equipment in excellent operating condition Accurately complete and submit service orders and parts billing each day Support seasonal delivery operations by driving a delivery vehicle when needed Report incidents, accidents, or safety concerns immediately to the General Manager Participate in an on-call rotation that may require work outside standard hours, depending on customer needs Safely lift, carry, and maneuver equipment weighing up to 75 lbs in varied weather and terrain What You'll Actually Do in Your First 30 Days Complete onboarding, safety training, and required compliance reviews for propane installs Ride along with experienced technicians to learn EDP's installation standards, documentation process, and customer service expectations Begin completing service orders and daily vehicle inspections independently Successfully perform supervised tank installations that meet regulatory and company standards By 90 days , success looks like independently completing installs, documenting work accurately every day, and being trusted to represent EDP professionally on customer sites. What You Need to Have (Must Have) These are true requirements for success in this role: High school diploma or GED (or equivalent practical experience) Valid Class B CDL Ability to safely lift and handle equipment up to 75 lbs Willingness to work outdoors in varying weather conditions Strong focus on safety, compliance, and accurate documentation What's Helpful but Not Required Tanker and Hazmat endorsements 2-3 years of experience in propane, HVAC, or a related field Familiarity with propane systems, NFPA standards, and industry regulations Comfort using basic computer systems for service orders and billing Prior customer-facing experience in a technical or field service role Benefits That Support You and Your Family EDP offers competitive pay and a comprehensive, customizable benefits package, including: Medical, dental, and vision insurance options Health Savings Account (HSA) and Flexible Spending Account (FSA) 401(k) with company match Tuition reimbursement Employee Assistance Program (EAP) Supplemental life, AD&D, and disability coverage Paid holidays and paid time off Propane discount Our Culture We're a team that values safety, craftsmanship, and treating people with respect, customers and coworkers alike. If you take pride in doing solid work and want to be part of a growing company that still feels personal, you'll fit in here.