Service Technician

Major Duties and Responsibilities

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this "efficiency" skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Keep customers' vehicle cleaner that when it was dropped of.
• Other duties as assigned.
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all interactions with customers and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification by completing all training programs assigned by the Service Manager.
• Focus on quality.
• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Service Technicians need both basic and special tools to properly diagnose and service our products.

All Service Technicians are required to own a set of tools by day of hire, special tools are provided by Five Seasons.

Job Type:

Full-time Pay:

$22.00 - $30.00 per hour

Work Location:

In person