Shift Leader

Shift Leader Dunkin' - 3.3 Richmond Heights, MO Job Details Part-time | Full-time $14 an hour 1 day ago Qualifications Computer literacy Full Job Description We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications:

Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferred

Responsibilities:

Team Environment:

Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members

Operational Excellence:

Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards The OM Group is an independently owned franchisee of Dunkin', operating restaurants throughout the St. Louis metro area and Southeast Missouri. We currently have 12 locations in

Missouri Pay:

$14 / hour

Job Type:

fulltime, parttime

Education:

No education required Work location: On-site