Shift Leader

At W&M Restaurants, we don't just offer jobs

• we create opportunities to thrive in a fun, inclusive, and community
• driven environment. Whether you're starting your career or looking for a flexible role, we're here to support your growth with competitive pay, hands-on training, and mentorship programs . Our vibrant workplace culture celebrates your achievements and values your individuality. Plus, we're proud to give back
• supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your success and your community! $16.50 per hour
• $17.

50 per hour We Offer the following: .

FREE EMPLOYEE MEALS

• Stay fueled with delicious meals on us every shift! Fast-track your career with our commitment to promote from within
• your growth is our priority! Learn and grow through hands-on training and inspiring mentorship programs. Be celebrated for your hard work in a culture that values and rewards your contributions. Enjoy competitive pay that reflects your dedication and performance. Choose your ideal schedule
• day, night, part-time, or full-time
• we've got you covered! Earn paid time off and recharge, with eligibility based on your location/state and role. Access health care coverage to support your well-being and peace of mind. Enjoy amazing perks like discounts on travel, entertainment, fitness, and more
• because you deserve it! Free Uniform T-Shirts
• Look great and feel comfortable with complimentary uniform tees
• no extra cost to you! Premium Holiday Pay
• Celebrate some of the holidays with extra earnings or time off
• because your time is valuable, especially on special days.
• Based on location/specific holidays and hours Shift Leader job responsibilities.

Essential Tasks:

• Deliver exceptional customer service in a fast paced, fun environment.
• Demonstrate a thorough knowledge of menu items, recipes, prices and serving sizes.
• Accurately handle cash/credit card transactions with attention to detail.
• Support shift operations by issuing and reconciling cash drawers to cashiers at the start/end of their shifts.

Notify

ARGM/RGM

of any discrepancies based on sales/receipts.

• Prepare food and beverages consistently to meet brand quality standards.
• Maintain uncompromising food safety and cleanliness standards per company, Department of Health, OSHA, and brand standards.
• Conduct routine safety and food safety audits to ensure compliance with company, Department of Health, OSHA, and brand standards.
• Assist

ARGM/RGM

with training new crew members.

• Communicate shift-related issues or concerns to

ARGM/RGM.

• Assist in resolving any service or food issues with customers in a professional and respectful manner.
• Assist

ARGM/RGM

with unloading deliveries, stocking supplies, and maintaining required inventory levels.

• Perform additional duties as assigned to support restaurant operations.

Job Requirements and Essential Functions:

• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Excellent communication skills.
• Dependable attendance and punctuality are a necessity.
• Able to perform basic business math.
• Able to complete required online training and certification modules.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Able to complete tasks that include stooping, pushing/pulling up to 20 lbs.
• Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.