Shipping and Receiving/Customer Service Backup

Company Description ALTA is a customer-focused organization dedicated to providing top-tier products and services to meet diverse client needs. We value innovation, professionalism, and a commitment to excellence in every aspect of our operations. Based in Onalaska WI, our team is passionate about work and what we do for the current customers and future customers.

Work Schedule:

Monday-Friday, 30-35hrs per week. Role Description This is an on-site role based in Onalaska WI, for a Shipping & Receiving Associate/ Customer Service backup . The Shipping & Receiving Associate role involves packaging, prepping and re-stocking orders, working with the UPS site to create shipping labels, driving a forklift, and being able to lift and carry cartons up to 30lbs. The Customer Service role involves addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. Responsibilities include managing customer communications across various channels, ensuring a positive customer experience, and maintaining accurate records of customer interactions and feedback. As a key representative of ALTA, you will play a pivotal role in strengthening customer relationships and upholding our company's values. Qualifications Shipping or warehouse background is preferred Strong skills in Customer Service, Customer Support, and maintaining Customer Satisfaction Excellent communication and interpersonal skills to effectively address client inquiries Proficiency in using Microsoft Office technologies is preferred Ability to work in a team-oriented environment and handle challenging situations with professionalism Problem-solving skills and attention to detail in managing customer requests Ability to work in a fast-paced environment and manage multiple tasks. High school diploma or GED required; additional training or certifications in customer service is a plus

Pay:

$22.00 - $25.00 per hour

Work Location:

In person