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Google

Product Excellence Manager, Policy

Pay: $140,000–$204,000/yr
Posted: 4 weeks ago
Location: Mountain View, CA (Onsite)
Last Updated: 3 days ago
Hours: Full-Time
Expires: 10/18/2026

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What they do

A Policy Analyst provides expertise on government policy in a particular area. Gathers background information on issues and tracks legislative initiatives. Works with or advises elected officials, non-profit organizations on interest groups involved with the legislative process.

$147,896 / year median in California

+15% projected growth

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Job Description

Product Excellence Manager, Policy Share Product Excellence Manager, Policy _corporate_fare_ Google _place_ Sunnyvale, CA, USA; Mountain View, CA, USA; +2 more; +1 more
  • Mid•Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Share Product Excellence Manager, Policy _info_outline_
XNote:
By applying to this position you will have an opportunity to share your preferred working location from the following:
  • Sunnyvale, CA, USA; Mountain View, CA, USA; New York, NY, USA
  • .
    • Minimum qualifications:
    • + Bachelor's degree or equivalent practical experience. + 8 years of experience in an internal or external customer-facing role or technical project management.
    • Preferred qualifications:
    • + Experience in managing complex multi-stakeholder engagements.
    + Experience in process and workflow design and data driven decision making. + Deep understanding of Troubleshooting and Customer Support. + Google Ads knowledge along with thinking focused on solving business issues. + Knowledge of advertising solutions and the media landscape, both online and offline. + Excellent analytical and structured problem-solving skills.
    • About the job
    • gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack.
    We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. In this role, you will be a part of the gTech Ads team, which provides media and technical support across the entire Google Ads product stack. This is a full-time onsite position in the team responsible for accounts policy globally. As a core team member, you will collaborate cross-functionally to simplify complex ad policies, execute operational readiness plans for new launches, and partner closely with Product/platform and trust and safety team to deliver an accurate, frictionless policy experience for advertisers. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
    US:
    $140000 - $204000 (USD) + 15% bonus target + equity + benefits Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) .
    • Responsibilities
    • + Influence product/platform improvements to positively impact the Customer experience; trust and safety, APAS and Ads Platform teams to improve Policy Enforcement accuracy.
    + Identify opportunities for Policy simplification and improve external policy communications by working with trust and safety. + Identify model improvement opportunities for increased accuracy and precision by working with APaS. + Lead the partnership with gTech and gTech Ads Leadership to set and manage expectations in alignment with their goals, and ensure Policy plans are future-ready based on those goals. + Lead the partnership with gTech practitioners to drive operational readiness towards policy launches and changes. Manage and deliver on the service metrics for Policy, and drive exceptional customer satisfaction. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
    To all recruitment agencies:
    Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

    Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    See also https:
    //careers.google.
    com/eeo/ and https:
    //careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

    • Benefits

    • Dental Insurance