Summary of Duties and Responsibilities Processes claims by reviewing filings, providing and gathering information, and preparing reports. Obtains information by contacting witnesses, attorneys, claimants, and others; developing questions; reviewing files and documents; and conducting research. Serves as resource in areas of general and/or specialized knowledge; attending meetings; assisting in preparation of public education materials. Prepares reports by collecting, analyzing, and summarizing information. Must keep information confidential. Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner. Qualifications Bachelor's degree in Social Science, Legal Studies, Public Administration or related courses preferred and one year of professional work experience or an equivalent combination of education and experience. Extensive written and verbal communications skills are necessary. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the general public required.