Program and Policy Analyst - Advanced State of Wisconsin - Children and Families Green Bay, WI Job Details Full-time $33.62 - $42.75 an hour 8 hours ago Benefits Mileage reimbursement Qualifications Public policy development Complaint handling Legislative regulatory analysis Policy & process development Social services policy development Interdisciplinary policy and procedure development experience Business requirements Policy Development Conducting policy research Full Job Description Introduction The Wisconsin Department of Children and Families (DCF), Division of Family and Economic Security (DFES), Bureau of Child Support (BCS), Communications Section is currently recruiting to fill a Program and Policy Analyst - Advanced position. DCF offers great benefits , personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF's complete compensation package, please visit our Total Rewards Calculator! This position may allow hybrid work for a portion of the work schedule up to 95% depending on the employee's preference and needs of the work unit. Any hybrid work flexibility that may be available will be discussed in more detail in the interview process. For positions that do allow hybrid work flexibility, employees may need to report to a DCF office location on short notice. There is no mileage reimbursement when traveling to the headquarter location. Our DCF locations are in the following cities: Madison, Milwaukee, Green Bay, Eau Claire, and Rhinelander. Employees need to report to the 201 W. Washington Ave. Madison, WI office or the 635 N 26 St. Milwaukee, WI office on their first day for onboarding and orientation. High speed internet access is required to meet the needs of remote work. Come see why DCF is such a great place to work! DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/ . Position Summary This position analyzes, interprets, develops, and disseminates the regulations, policies, and procedures of the Wisconsin Child Support program. The position assists in the development and distribution of program information to child support workers, the payees and payers of child support, employers, partner agencies, legislators, and other government officials, ensuring information is accurate, timely, and consistent with the Wisconsin's Child Support Program purpose and objectives. View the complete position description. Salary Information The starting salary is between $33.62 and $42.75 per hour ($69,929 and $88,920 annually), depending on qualifications. Pay for current and new State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment. The pay schedule/range is 07-03. A one-year probationary period may be required. Job Details Due to the nature of the position, final candidates will be required to complete a comprehensive fingerprint-based background investigation to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled. Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time. Qualifications Minimally qualified applicants will have: Experience researching program case history to respond to questions and complaints. Experience providing written responses to questions or complaints (i.e., formal letters, emails, etc.). Experience identifying policy and program improvements based on emerging issues and complaints within human services programs.

Well-qualified applicants will have:

Experience working with child support program and/or policies. Experience working with the child support systems. (i.e., entering and viewing information in the Kids Information Data System (KIDS) and wiKIDS (the document generation system), providing case management services to parents, determining next steps to take in case and the required timelines, etc.). Experience preparing policy memos for staff in order implement a new or changed program policy and/or procedure. Experience identifying and describing business needs for system changes as well as performing system testing of changes. How To Apply If you haven't already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted. After you are logged in and are viewing the announcement, click "." You will be asked to provide your personal information and required materials. Online applications that do not include all of the requested materials will not be considered. Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials. Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process. The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply. Deadline to Apply The deadline to apply is 11:59 PM on October 12, 2026 . If you need assistance with the online application process, please contact, Megan Harper at 608-712-8730 or via email at . Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.