Job Title Coordinator, First and Second Year Experience Essential Job Functions Ability to administer the First/Second Year Experience program; plan, organize, and coordinate assigned function, activities, services, and operations of the program; perform a full range of technical, program support, and clerical duties in support of the program; coordinate with other departments and program areas Develops yearly calender of events, workshops, and other schedules related to activities and services; review, update, and inform others of essential timelines; coordinate assigned activities; ensure the timely completion of work in accordance with established policies, procedures, and standards Evaluates progress of new student programs to ensure continuous improvement and growth In collaboration with the Office of Institutional Research, tracks student enrollment and retention statistics, gathers data, and writes reports regarding program success and impact Ability to teach post-secondary students to make sound education planning decisions and develop academic success skills Coordinates communications for the program's website, and coordinate and supervise student leaders Makes effective presentations for outreach and training purposes for freshman and sophomore students Provides analytical data used to support student success activities and programs to the dean and retention specialist Provides guidance to develop, implement, and maintain effective and efficient advisement that promotes satisfactory academic performance and progression of students toward the completion of coursework and graduation. Other related duties, as assigned. Qualifications Master's degree in Counseling, Education, or related field required. A minimum of (5) years of counseling or other appropriate experience, and a demonstrated experience of having worked with students in an academic environment preferred. Knowledge Skills and Abilities Knowledge of counseling, learning, and human development theories; academic advising and student success practices; and strategies that support intellectual, personal, and career development of first- and second-year students. Knowledge of educational planning principles and regulatory requirements related to student assessment, academic placement, and student records, including FERPA and other compliance standards. Strong oral and written communication skills, with the ability to clearly convey information to students, faculty, staff, and administrators. Skill in advising, coaching, and supporting students in academic planning, goal setting, and personal development. Skill in using educational and office technologies, including Microsoft Office, email/internet applications, social platforms, and student information systems to support student services and reporting. Skill in tracking student progress, maintaining accurate documentation, and preparing reports related to student success, retention, and interventions. Ability to engage effectively, empathetically, and professionally with diverse student populations, particularly first- and second-year students. Ability to teach and reinforce academic success skills, self-advocacy, and educational planning competencies. Ability to maintain confidentiality, follow institutional procedures, meet timelines, and manage sensitive student information responsibly. Ability to provide targeted interventions and support for at-risk or academically vulnerable students as appropriate. Ability to assist in the design, implementation, assessment, and continuous improvement of first-year and second-year experience programs and initiatives. Ability to collaborate with academic departments, student affairs units, and administrative offices to support student success and retention.