Student Account Coordinator Job Summary :

This entry-level accounting position is responsible for handling all incoming accounting related questions and concerns for Shorter University students currently enrolled. Candidates should be available to work Monday through Friday from 8:30 a.m. - 5:00 p.m., as well as occasional overtime when required.

Job Duties:

Handles all incoming accounting-related inquiries from students/parents by telephone, email, or face to face. Monitors student account balances using AR aging report. Collects tuition and fee payments in a timely manner by sending monthly statements, emailing, and texting. Provides general information to all students regarding the transactions posted on their student accounts. Provides follow-up to student & parent inquiries within 24 hours. Work with other departments as needed to ensure all issues and inquiries are handled in a timely manner. Calculate credit balance refunds in compliance with all Federal, State, and University guidelines. Manages assigned accounts to ensure the financial readiness of students. Work as a team member to complete group reports and projects. Assists with special projects. Receipt payments through Cashnet. Set up student payment plans. Complete promissory notes for students as needed. Verify payments in CashNet agree with student statements. Follow-up phone calls for students who miss payments and/or are late. Report to the Manager of Student Accounts daily with any updates. Communicate with Financial Aid about students who have missing documents. Work weekly on the AR list provided by the Manager of Student Accounts. Follow up with all students previously contacted. Other duties as assigned.

Qualifications:

Associate/Bachelor's degree preferred, but not required Excellent communication, organizational, and interpersonal skills Ability to professionally provide internal and external exemplary customer service. Ability to work independently and as part of a team. Knowledge of University academic policies and procedures Knowledge of Title IV and state regulations relating to student accounts Attention to detail and accuracy. Strong Analytical Skills Problem-Solving Ability Proficient in Excel and Word Knowledge of Jenzabar is preferable Apply for Student Account Coordinator using the link below: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=163a046e-9138-461f-9b4c-f9dbe77a4748&ccId=19000101_000001&jobId=240238⟨=en_US&source=CC4 Shorter University is a Christ-centered University affiliated with the Georgia Baptist Mission Board and requires employees to be committed Christians. Transforming Lives through Christ