TITLE:

Reentry Employment in Skilled Trades, Advanced Manufacturing, Registered Apprenticeships, and Training (RESTART)

CAREER ADVISOR REPORTS TO

Senior Workforce Associate STATUS:

Non-exempt

OVERVIEW RESTART

Career Advisors help RESTART participants ages 18 -24 identify their talents and skills, explore careers, and set training, education, and career goals. They provide a warm welcome, support, encouragement, and hope. RESTART Career Advisors listen to participant stories, ask questions, identify employment barriers, and engage with individuals to create life changes. RESTART Career Advisors are resource connectors, mentors, and problem-solvers. They help participants write resumes, complete job applications, practice interviewing skills, land new jobs, and celebrate success. RESTART Career Advisors specializes in motivational interviewing, individual advising, and case management to ensure quality enrollments, MSG & credential attainment, employment placements, and retention goals regularly. DUTIES Foundational Activities Provides excellent hospitality and customer service.

• Determines eligibility for participant Engages participants in career exploration and job search support. Executes accurate and timely administrative functions to ensure data integrity on case files. Meets individual performance goals regularly. Career Advising and Case Management

• Collects information about participant, using interviews, case histories, observational techniques, and other assessment methods. Identifies programs and services that will maximize support and opportunity for participants. Provides Needs Assessments and determines barriers to employment and refers participants to the appropriate services. Interprets and explains information such as eligibility requirements, application details, and participant obligations/expectations. Enrolls individuals to participate in the RESTART program and notifies them of their acceptance. Provides opportunities for training including on the job training and apprenticeships

• Provides encouragement, motivation, and advice to prepare individuals for education and employment. Interact with participants to assist them in gaining insight, defining goals, and planning action to achieve effective personal, social, educational, or vocational development and adjustment. Refers qualified participants to employers or employment services for job placement. Collaborates with other staff members, departments and partner organizations to place participants into good-paying jobs. Maintains regular contact with participants from their initial participation through the 4th quarter after their exit, providing support, encouragement, and resources to help participants attain education and training milestones, certifications, and long-term, good-paying employment. Other duties as assigned. KNOWLEDGE, SKILLS and

ABILITIES

Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; motivational interviewing techniques; and advising and case management methods. Knowledge of administrative and office procedures and systems such as word processing, spreadsheet functionality, and managing electronic files and records. Knowledge of computer hardware and software, including databases. Active Listening—gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking—uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. De-escalation—uses communication techniques to build rapport and connection with an agitated person to reduce the potential for violence. Service Orientation—actively looks for ways to help people. Complex Problem Solving—identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

ACADEMIC

CREDENTIALS and

EXPERIENCE

High school diploma required, bachelor's degree preferred. Four or more years of experience in customer service, hospitality, retail sales, counseling, Advising, teaching, or equivalent.

Physical Work Environment Requirements:

Travel is required, and if so within the region (NWI), to Indianapolis and elsewhere for project work or training. Ability to travel, have a valid driver's license and insurance coverage of $100,000/$300,000. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand and talk or hear.

EQUAL EMPLOYMENT OPPORTUNITY

CWI is an equal employment opportunity employer for all employees and applicants, regardless of their race, religion, color, sex (including pregnancy, gender identity and sexual orientation), national origin, age, genetic information, or disability.

Pay:

From $41,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Retirement plan Vision insurance

Work Location:

In person