POSITION SUMMARY

The Full-Time Interventionist is a trusted, community-based frontline professional who builds relationships with people at the highest risk of involvement in firearm violence. The Interventionist identifies emerging conflicts, supports peaceful resolution, reduces retaliation risk, connects participants to requested services through warm handoffs, and documents work in accordance with grant, confidentiality, and safety requirements. Effectiveness depends on credibility, consistency, cultural awareness, sound judgment, and the ability to engage people without coercion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop consistent, respectful relationships with individuals, groups, and communities facing the highest likelihood of involvement in firearm violence. Maintain regular communication through approved outreach, meetings, outings, community presence, and follow-up strategies. Identify situations in which conflict or retaliation may occur and use approved de-escalation, mediation, safety-planning, and conflict-resolution practices. Work with participants to identify nonviolent alternatives, personal goals, immediate safety needs, and requested supports. Provide referrals and warm handoffs to behavioral health and substance-use treatment, case management, therapeutic services, education, vocational programs, employment assistance, housing, legal, reentry, and other wraparound resources. Destigmatize access to behavioral health and social services while respecting participant choice, privacy, and readiness. Maintain timely records of engagement attempts, individuals engaged, conflicts identified, conflicts resolved, conflicts with ongoing or unknown outcomes, referrals made, warm handoffs, and service engagement. Use approved referral, triage, communication, documentation, and data-entry tools; contribute accurate information for REDCap and grant reporting without overstating outcomes. Participate in case reviews, supervision, partner coordination meetings, listening sessions, quarterly quality-improvement reviews, and evaluation activities. Complete required training and demonstrate readiness through mock referrals, crisis-response simulations, safety exercises, communication drills, and debriefing. Follow field-safety plans, check-in/check-out procedures, confidentiality standards, incident-response protocols, boundaries, and reassignment directions. Share community observations and participant feedback to strengthen the written CVI plan, referral priorities, operating procedures, and partnership network. Support community engagement and outreach activities as assigned by the Project Director.

CORE COMPETENCIES

Credibility and relationship-building De-escalation and mediation Reliability and follow-through Situational awareness Cultural humility Confidentiality Accurate documentation Team communication Healthy professional boundaries

SCHEDULE, FIELDWORK, AND SAFETY

Work a flexible full-time schedule that may include evenings, weekends, community events, outings, and time-sensitive response assignments. Spend substantial time in community and field settings, with office time required for meetings, documentation, supervision, and training. Travel throughout the service area; must be able to meet the organization's transportation requirements for assigned duties. Do not enter active crime scenes, physically intervene in violence, conduct investigations, carry weapons while working, or act as law enforcement. Follow supervisor direction and emergency protocols whenever conditions are unsafe. Participation in routine debriefing and support related to secondary trauma is required.

REQUIRED QUALIFICATIONS

High school diploma or equivalent, or an equivalent combination of education, lived experience, community leadership, and relevant work experience. Demonstrated credibility, trust, and meaningful connection within Benton Harbor or the 49022 service area. Ability to engage people at elevated risk, remain calm during conflict, maintain boundaries, and support nonviolent decision-making. Strong verbal communication, active-listening, teamwork, follow-through, and basic written documentation skills. Ability to use a phone and basic electronic systems for communication, scheduling, documentation, and data entry. Commitment to confidentiality, cultural humility, trauma-informed practice, participant dignity, and voluntary service engagement. Ability to pass job-related screening requirements established by Present Pillars and the funder; relevant lived experience, including justice-system involvement, will be considered fairly and is not automatically disqualifying unless required by law or grant conditions.

PREFERRED QUALIFICATIONS

Experience in street outreach, youth development, reentry, behavioral health, case management, violence prevention, mentoring, or community organizing. Training in de-escalation, conflict mediation, motivational interviewing, restorative practices, Mental Health First Aid, Naloxone administration, or trauma-informed care. Knowledge of local service providers and referral resources.

PERFORMANCE EXPECTATIONS

Maintain timely, accurate, and confidential documentation in approved systems, including referral, enagagement, conflict, training, and activity records. Meet established grant deliverables and participate in supervision, training, debreifing, quality-improvement reviews, and readiness exercises. Follow all organizational policies, CVI operating procedures, safety plans, incident-response requirements, and applicable grant requirements. Build respectful relationships while protecting participant dignity, privacy, and voluntary access to services.

Pay:

From $19.00 per hour Expected hours: 40.0 per week

Work Location:

In person