WDAY/WIOA

Case Manager works directly with out-of-school youth and young adults ages 16-24 as they prepare for their next step in education, training, or employment. The Case Manager guides each participant from enrollment through career readiness and ultimately into a post-secondary pathway that fits their individual goals. Pathways may include employment, vocational/occupational skills training, apprenticeships, GED/HSE programs, or college.

Position Specific Duties/Responsibilities:

Verify participant eligibility per WIOA guidelines and complete all enrollment paperwork, assessments, and required documentation. Get to know each participant's interests, strengths, needs, and barriers; develop and maintain an Individual Service Strategy (ISS) based on their goals. Conduct outreach and assist with recruitment of eligible out-of-school youth ages 16-24 throughout Westchester County. Guide participants through WDAY's Career Readiness Bootcamp including resume writing, interview prep, workplace professionalism, financial literacy, and job search skills, through one-on-one and small-group sessions. Assist participants with job searches, applications, resumes, interview preparation, and employment readiness; help identify realistic opportunities and support them through hiring, onboarding, and post-employment retention. Help participants explore vocational training, credential programs, apprenticeships, GED/HSE programs, and college, assisting with applications, registration, and enrollment, and maintaining communication with training providers. Build consistent, trusting relationships with participants through regular one-on-one meetings, check-ins, and coaching; identify barriers and connect participants to supportive services (childcare, housing, transportation, food, legal, health/mental health) as needed. Maintain accurate, timely documentation of participant services, progress, and outcomes in Bonterra/Apricot 360 and OSOS, ensuring files meet grant requirements for monitoring and audits. Track required program outcomes (credential attainment, measurable skill gains, employment placement and retention) and complete required follow-up, milestone tracking, and monthly/quarterly/funder reporting. Develop and maintain relationships with employers, training providers, educational institutions, and community organizations; represent Carver Center at workforce development and outreach events. Collaborate with other Carver Center programs to connect youth with available resources Perform other duties as assigned by the Senior Director of Programs and/or Chief Program Officer. Position Qualifications Associate's degree in social work, human services, counseling, education, or related field, bachelor's degree preferred. Minimum of 2 years of experience working with youth, young adults, or populations experiencing barriers to education or employment. Demonstrated ability to build rapport and meaningful relationships with youth and young adults ages 16-24. Workforce development, WIOA, or federally funded program experience preferred but not required. Strong organizational, communication, interpersonal, problem solving, and resource-navigation skills. Ability to communicate clearly and effectively, verbally and in writing. Proficiency with Microsoft Office; experience with case management databases such as Bonterra/Apricot 360 and OSOS is a plus. Bilingual English/Spanish required. Must be able and willing to travel throughout Westchester County for participant support, outreach, meetings, and partner visits. Must be able to interact with persons having mental health issues, periods of instability (i.e. lack of shelter, food, clothing or support), recently released from an institution (i.e. hospital, prison), limited comprehension and/or ability to manage through complex scenarios Schedule & Work Environment Full-time, Monday-Friday, 9:30am-5:30pm , with some evenings and weekends as needed for outreach, events, and participant support. Position is based in Westchester County and requires regular community-based work, partner meetings, and participant visits. Must be able to drive a 15-passenger motor vehicle and carry up to 20 Ibs. About Us The Port Chester Carver Center helps the community thrive through programs that nourish, educate, and empower people at every stage of life. Founded in 1943 as a small daycare for children of wartime workers, Carver has grown into a 50,000-square-foot community hub with classrooms, a gym, pool, kitchen, tech lab, food market, and STEAM makerspace. Often called the \"heart of the community,\" Carver Center addresses food insecurity, childcare, youth development, immigrant support, senior programs, aquatics, and more in Port Chester and Westchester County. Carver Center is an equal opportunity employer committed to equity, inclusion, and hiring based on merit, competence, performance, and business needs. Compensation & Benefits Hourly rate: $25.00 - $29.00, commensurate with experience.

Benefits:

Medical, dental, and vision coverage; group term life, long-term disability, accidental death and dismemberment insurance; 401(k) retirement plan; paid time off; and lunch available daily. Employment is contingent upon successful completion of a background check and reference review .

Pay:

$25.00 - $29.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Experience:

youth development: 1 year (Required)

Language:

Spanish (Required)

License/Certification:

Driver's License (Required)

Work Location:

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