Success Coach Position Description Position:

Success Coach Location:

Marion, OH Service Area:

Contracted businesses are primarily located in Marion, Morrow, and Crawford Counties in Ohio.

Direct Supervisor:

Chelsea Dingus Summary:

The Success Coach provides complex information and referral services to workers affiliated with an Employer Resource Network (ERN). Employees request social service assistance and resources from the Success Coach through the program. The work involves interviewing employees to identify problems, determining the level of assistance needed, and referring employees to the appropriate agency or other follow-up service. Responsibilities require considerable contact with employee-members of various socio-economic groups, as well as interaction with other agencies, anti-poverty workers, and the general public. The work of the Success Coach will be performed under the general supervision of Marion Matters, Inc.

Specific Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, documentation and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Participates and upholds the values and processes devoted to continuous quality improvement in all ERN activities. Helps employees in accessing tools, training, or services they need to overcome their barrier(s) to employment. Develops an employee assistance plan after conducting an oral needs assessment and interview and verifies subsequent eligibility. Works in conjunction with human resources, supervisors and management to help identify employees in conflict. Identifies additional barriers to employment and assess appropriateness of training / educational services. Creates and updates manuals and/or computer database client files by recording each contact made with employees and maintains records required for follow-up. Keeps current files of social services available to employees of ERN member employers and provides information on how to obtain services. Arranges services with providers as required by case notes and plans. Assists ERN company employees in completing written applications for social services when needed. Provides emergency assistance and crisis intervention to employees when necessary. Produces written/data reports to be presented at monthly ERN board meetings. Maintains and manages regular contact with supervisors to reinforce and monitor work progress and to ensure quality, coordinated and timely service delivery to ERN employees. Establishes relationships and maintain appropriate connections to internal and external employee resources. Participates in state and national peer learning activities to share and build best practices. Embeds into each workplace culture to build trust and relationships with management and employees. All other duties as assigned.

Position Requirements and Qualifications:

Undergraduate degree in Human Services, or Human Resources or related field or two to five years related experience and/or training or equivalent combination of education and experience. Work with limited supervision. Ability to work well in a team environment. Demonstrated ability to track progress and maintain employee contact. Ability to communicate effectively (oral and written) with staff, employees, management, referral sources, public, etc. Ability to write accurate and concise case notes. Proficient in Microsoft WORD, EXCEL and

POWERPOINT.

Provide own transportation to work locations. Ability to work with and be sensitive to people from diverse backgrounds. Ability to attend meetings, trainings, and professional development opportunities as required. Ability to comply with policies and procedures at various employer locations, as well as federal and state, confidentiality laws as described in HIPPA (Health Insurance Portability Accountability Act). Outgoing, driven with great emotional intelligence and interpersonal skills.

•This position is contingent on signed contracts between Marion Matters, Inc. and the business partners.

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

Flexible schedule Paid time off People with a criminal record are encouraged to apply

Work Location:

Multiple locations