Back Career Navigator - Sapulpa, OK Sapulpa , Oklahoma Temporary

OVERVIEW OF ATHENA ATHENA

Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients' Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees' Lives Better by identifying and cultivating their talents and matching these talents with our customers' needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY

We are currently recruiting for a Career Navigator position. This full-time position is located in Sapulpa, OK and pays $19 per hour . The Career Navigator provides integrated workforce planning and career services to job seekers, helping customers assess their skills and goals, develop employment plans, access training and education opportunities, and obtain and retain employment. The position manages a comprehensive caseload, coordinates with service providers, provides ongoing career guidance and employment support, conducts customer and site visits as needed, and maintains accurate case notes and records. The role requires strong customer service, communication, organization, and interpersonal skills , along with the ability to work effectively with diverse customers and service providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Interview customers to assess ongoing service needs, obtain occupational information, and explore employment and training opportunities. Assist customers with self-assessment and identifying appropriate career and employment goals. Coach customers on effectively presenting themselves as employment candidates. Provide career advisement, including the development of individual employment and placement plans. Refer customers to appropriate employment opportunities, training programs, education programs, and supportive services. Assist customers with obtaining employment, advancing in their careers, and retaining employment. Develop, implement, maintain, and update individualized service plans based on customer needs. Manage a comprehensive caseload of job seekers and provide ongoing case management. Maintain regular contact with customers and service providers to monitor progress and address service needs. Serve as a liaison between customers and service providers. Coordinate service provider activities to support customer employment and training goals. Provide ongoing employment services and guidance to help participants obtain and retain employment. Conduct visits to customers' homes, training provider sites, and/or employment sites as required. Implement prescribed program-related procedures and maintain accurate case management documentation. Accurately document customer interactions and services through well-written case notes in automated systems. Ensure case files meet or exceed applicable program requirements. Prepare reports and other documentation as requested. Identify the unique needs and barriers of customers and make appropriate referrals to workshops, assessments, and internal programs. Promote an environment of inclusion and equitable access to services for all participants. Utilize Extreme Customer Service behaviors in all interactions with internal and external customers. Perform other related duties as assigned by the immediate supervisor or management. Required Skills/Abilities Basic computer literacy, including the ability to use the Internet and Microsoft Office products. Keyboarding skills. Strong oral and written communication skills. Excellent interpersonal and customer-service skills. Ability to establish and maintain effective working relationships with customers, service providers, coworkers, and other stakeholders. Ability to work effectively in a team environment. Ability to manage multiple priorities and maintain an organized caseload. Ability to maintain accurate records and documentation. Ability to work effectively with individuals from diverse backgrounds and with varying needs and barriers. Ability to learn and follow program procedures and requirements. Ability to handle sensitive customer information with professionalism and discretion. Bilingual candidates preferred. Education and Experience Bachelor's degree in Education, Social Work, or a related field , or equivalent relevant experience required. Minimum of two years of customer service experience required. Experience in training and public speaking for diverse audiences preferred. Experience in workforce services, case management, career counseling, employment services, social services, or a related field preferred. Experience assisting individuals with employment, career planning, training, education, or supportive services preferred. Working knowledge of Workforce Service programs preferred. Familiarity with applicable federal, state, and local laws and regulations preferred. Physical Requirements Ability to carry/lift up to 5 pounds frequently, 10 pounds regularly, and 25 pounds occasionally . Ability to sit, stand, walk, twist, reach, and move as required to perform essential job functions. Visual acuity, speech, hearing, hand-eye coordination, and manual dexterity sufficient to perform essential job functions. Ability to operate a computer keyboard and basic office equipment. Ability to drive an automobile as required for customer and site visits. Work is primarily performed in an office environment with occasional travel to other locations. Additional Requirements Valid driver's license required. Adequate vehicle insurance coverage required. Ability to travel to customers' homes, training provider sites, employment sites, and other locations as required. Ability to work schedules established by business and program requirements, including overtime when necessary. Successful ATHENA employees will display the following characteristics You strive to be the best in your field currently and in the future. You like to make your employer look good. You find solutions, where others only see problems. You are proactive, you make and meet commitments, and you perform your duties exceedingly well. You are aware of the employer's needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole. You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission. You demonstrate exceptional customer service and professionalism. You are adaptable, organized, and able to manage multiple priorities in a fast-paced environment. The benefits of working for ATHENA include Support from a team of professionals committed to making your life better. Medical, dental, and vision insurance. Health Savings Account. Pet insurance. 401(k) with a generous employer match. ATHENA-paid Life and Accidental Death & Dismemberment Insurance. Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employees, spouses, and children. Short- and Long-Term Disability. Employee Assistance Program (EAP). Easy-to-use employee self-serve HR portal. Paid Time Off (after 90 days, up to 7 days per year). Paid Holidays (time and a half if worked): New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application for employment is not intended to and does not create a contract or offer of employment, and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party. ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications including but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Apply Now Share This Post