Manage assigned caseload of staff and clients. Leading assigned caseload, including assisting in scheduling, recruiting, hiring, and supervising assigned caseload staff. Provide Direct Care services to individuals and/or fill in for open shifts as necessary. Market agency services to Support Coordinators, OVR Counselors, families, and other external entities to grow referrals in all territories under your employ. Ensure compliant case management for OVR and ODP using HCSIS and CDWS systems, including keeping updated files and other compliance matters as directed. Assist individuals in preparing for and obtaining competitive integrated employment in the community to include job finding and job coaching/employment assessment and teaching employment duties Obtain training/certification according to ODP and agency requirements and Inclusive Academy training programs. Promote said programs to Supervisors, DSPs and Job Coaches. Assist individuals in preparing for their job, including going through orientation, development with the company plans for work, reinforce work responsibilities and task lists and communicate with employers to determine the nature and scope of position responsibilities Implement assistive work tools and select accommodations strategies to ensure success on the job Supervise Direct Service staff in assigned territory Maintain positive relationships with clients on caseload, including informing clients of agency activities and checking in on satisfaction with services, notifying clients of schedules and schedule/staff changes. Document Monthly touch base meetings with clients in Therap or assigned system, including informing of schedules, staffing, agency activities, service satisfaction reviews, and other pertinent and timely information. Blend time allocation as per directed by supervisors in other areas of agency business, when needed, including, but not limited to, employment services, in home and community supports, and community participation supports. Work collectively with Therap health Record systems, billing, training, QA, Compliance, and administration to effectively deliver services and compliance at all times. Attend meetings as required, including ISP, Intake meetings, attend agency meetings and others as necessary Develop and report success stories of clients. At least one story with picture each week. Person must be willing to work flexible hours and be on call 24-7 and/or have assigned staff who are. Serve as a member of the agency leadership team. Other related duties as assigned. A Bachelors Degree in human services or a related field. 2 years experience working with people with intellectual disabilities, autism, or mental health disabilities preferred. Transferrable skills in coaching, teaching, mentoring, or similar experiences preferred. ACRE Certification highly desirable Experience managing staff/caseloads Ability to obtain state and agency required employment certifications including, but not limited to, APSE CESP, ACRE, and/or Discovery. Position requires effective communication and presentation skills, computer knowledge, strong documentation and organizational skills. Valid Drivers License and Clean Driving Record. Must Pass Child Abuse History and Criminal Record Check Clearances and not be excluded from State of PA Exclusion Lists.