WORKFORCE INNOVATIONS, INC. POSITION DESCRIPTION

Title:

Career Coordinator Reports To:

Director of Program Services Effective Date:

9/2026

Pay Grade:

Revision Date:

FLSA:

Exempt

GENERAL DESCRIPTION

The American Job Centers (AJCs) assist customers in achieving self-sufficient, sustainable employment on a career path toward continued growth opportunities. The position requires collaboration with secondary schools, post-secondary institutions, employers, and community agencies to access services on behalf of our program participants. This position will recruit and enroll youth and young adults in paid work experience as well as provide back-up to AJCs within the 8-county service area as needed.

DUTIES AND RESPONSIBILITIES

Recruit future WIOA Youth participants residing in Madison County and conduct orientation sessions explaining the WIOA programs and services, assessment process, participant responsibilities, follow-up services, and submit referrals to partner programs on behalf of customers. Recruit and enroll WIOA eligible youth participants virtually, or in-person as needed, in outlying counties to include Chester, Decatur, Hardeman, Hardin, Haywood, Henderson, and McNairy; then, relay enrollment information along for case management to other staff after approval of start date. Recruit and enroll youth for the TN Youth Employment Program (YEP) in the 8-county service area. Develop worksites and serve as the point of contact for worksites in the 8-county service area. Determine eligibility for program participants and counsel participants on labor market information for their chosen career path to identify the training needs of our customers. Administer and/or schedule appropriate assessments, orientations, and workshops as needed. Collaborate with the customer on the development of an Individualized Employment Plan (IEP) for each participant's training and employment goals. Make documented contact as appropriate with each participant during program participation to review the progress in meeting the objectives of the IEP, making changes if necessary. Collect all paperwork on WIOA participants, develop electronic files, and route necessary paperwork to the appropriate training provider. Co-enroll Trade Adjustment Assistance (TAA), Supplemental Nutrition Assistant Program E&T (SNAP Employment & Training) and Reemployment Services and Eligibility Assessment (RESEA) as required. Maintain and update electronic files of WIOA participants as needed. Maintain consistent contact with participants to communicate progress and barriers with goals in the IEP. Submit exit of participants upon completion of IEP goals. Attend community functions including career fairs and rapid response meetings to provide information on workforce services. Serve as backup during AJC staff absences as needed in any of the Southwest AJC sites. Complete follow-up services for 12 months post exit from the WIOA programs. Enter documentation of all contacts into the VOS database within the ten-day timeliness policy. Complete any corrective actions as required from monitoring to ensure all documentation is of high quality and meets federal, state, and local policies. Participate in webinars and continuing education regarding WIOA policies and procedures. Submit reports timely upon request. Other duties as assigned.

WORKING CONDITIONS

Office Location:

Madison County American Job Center, 1124 Whitehall St., Suite 100, Jackson, TN. 8:00 a.m. to 4:30 p.m., Monday- Frid ay; 37.5 hours per week. Travel between Chester, Decatur, Hardeman, Hardin, Haywood, Henderson, Madison and McNairy counties to enroll youth, develop worksites and attend outreach events as necessary.

Sedentary:

Desk work; standard office settings.

REQUIRED QUALIFICATIONS

Associate degree. Two years of case management/social work or secondary school/higher education experience. Proficient - Advanced Microsoft Office Skills (Word, Excel, Power Point, Outlook). Able to engage customers with multiple employment barriers. Strong attention to detail; ability to complete work timely with minimal errors. Strong organization and time management skills Excellent oral and written communication skills Ability to follow directions and complete assignments by following written instructions.

SALARY & BENEFITS

Annual Salary - $49,101 Benefits - Health Insurance, Retirement, Paid Time Off

SUBMISSION REQUIREMENTS

Company Application:

https://tnworks.org/wp-content/uploads/2026/09/Employment-Application_WFI_FORM_Final-09.17.26.pdf Resume Applicants are subject to Background and Drug Screening For additional information and to submit documents email: job.app@nwtnworks.org

Pay:

$49,101.00 per year

Benefits:

Health insurance Paid time off Retirement plan

Work Location:

In person