Home Care Operations Manager Crystal Caring Ltd - 3.4 Glendale, AZ Job Details Full-time $24.23 - $29.18 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance Qualifications Computer operation Customer communication Administrative experience Team development Business development Driver's License Team management Patient services management Full Job Description Job Overview Rene's Homecare LLC is a new non-medical home care provider serving Phoenix and surrounding communities in Arizona.

Our aim is simple:

to provide dependable, compassionate and high-quality support that enables older adults and individuals who need assistance to remain safe, comfortable and independent in their own homes. Our approach combines compassionate care with strong operational standards, accountability and excellent customer service. Compassionate Care. Exceptional Standards. The Opportunity We are looking for an experienced, motivated and highly organised Home Care Operations Manager to play a key role in the launch and ongoing development of Rene's Homecare LLC. This is an exciting opportunity for someone who wants to be involved in building a home care operation from the ground up rather than simply stepping into an established service. The successful candidate will work closely with the owner and will initially have a very hands-on role in establishing local operations, recruiting caregivers, developing referral relationships, onboarding clients and ensuring that Rene's Homecare operates safely, professionally and in accordance with applicable state and federal requirements. As the business grows, the role will develop into responsibility for the day-to-day management of the service and caregiver team. Key ResponsibilitiesBusiness Setup & Operations Support the operational launch and development of Rene's Homecare LLC in Arizona. Help establish effective day-to-day processes and systems. Ensure appropriate policies, procedures and operational standards are implemented and followed. Maintain accurate client, caregiver and business records. Support the owner with developing a safe, efficient and scalable home care operation. Identify operational issues and implement appropriate improvements. Client Care & Service Delivery Respond professionally to new client and family inquiries. Complete or coordinate initial client consultations and assessments within the scope of the service. Develop individualised non-medical care/service plans. Match clients with suitable caregivers based on needs, personality, availability and preferences. Maintain regular communication with clients and their families. Conduct follow-up reviews and quality assurance checks. Respond appropriately to changes in clients' needs. Manage complaints, concerns and service issues professionally and promptly. Help ensure clients receive reliable, person-centred and compassionate support. Caregiver Recruitment & Management Recruit, interview and onboard caregivers. Verify required employment documentation, references and background-screening requirements. Coordinate caregiver orientation and training. Develop and manage caregiver schedules. Monitor attendance, punctuality and reliability. Conduct caregiver supervision, performance reviews and quality checks. Address performance or conduct concerns appropriately. Promote a positive, professional and accountable workplace culture. Support caregiver retention and engagement. Scheduling & On-Call Support Coordinate client schedules and caregiver availability. Respond to call-outs and arrange replacement caregivers where required. Help maintain continuity of care. Participate in an on-call arrangement as the business develops. Ensure urgent service issues are appropriately escalated and addressed. Compliance & Quality Assurance Help ensure Rene's Homecare LLC operates in accordance with applicable state and federal requirements for non-medical home care. Maintain appropriate employee and client documentation. Monitor completion and expiry dates for required caregiver documentation and training. Support incident reporting, complaints management and quality assurance. Maintain appropriate confidentiality and HIPAA-conscious information handling. Assist with audits and ongoing quality-improvement activities. Business Development An important part of this position, particularly during the launch phase, will be helping Rene's establish a strong local presence.

Responsibilities may include:

Developing relationships with hospitals, rehabilitation facilities, senior living communities, assisted living communities, hospice providers, social workers, case managers and other potential referral partners. Representing Rene's Homecare professionally within the local community. Following up prospective client inquiries. Supporting local networking and community outreach. Helping identify opportunities to grow the client base. Building and maintaining strong relationships with referral partners. What We're Looking For We are particularly interested in candidates who have previous experience within non-medical home care, senior care, private duty home care, home health administration or a closely related service .

The ideal candidate will have:

Previous home care management, coordination or supervisory experience. Strong knowledge of the Phoenix/Arizona home care market. Experience recruiting and managing caregivers. Experience with scheduling and coordinating home care services. Strong understanding of client assessments and service planning. Knowledge of caregiver background-checking and employment compliance requirements. Excellent communication and customer-service skills. Strong organisational and problem-solving abilities. Confidence working independently and making operational decisions. Ability to build relationships with clients, families, caregivers and professional referral partners. Strong computer and administrative skills. A professional, compassionate and solutions-focused approach. Particularly Desirable We would especially welcome applications from candidates who have: Helped launch or grow a home care agency. Managed a non-medical home care operation. Built relationships with local healthcare and senior-care referral sources. Successfully recruited and retained caregivers. Experience developing a home care client base. Knowledge of Arizona employment and home care requirements. Experience with home care scheduling or care-management software. Requirements Valid driver's license and reliable transportation. Ability to travel locally throughout the Phoenix metropolitan area. Ability to successfully complete required employment and background screening. Legally authorised to work in the United States. Flexibility to support the needs of a developing home care business. Why Join Rene's Homecare? This is an opportunity to join Rene's at the beginning and have a genuine influence on how the company develops. Rather than inheriting an established operation, you will work directly with the owner to help build the caregiver team, develop our client base, establish local partnerships and create a home care service recognised for excellent standards. As Rene's Homecare grows, there will be an opportunity for the responsibilities and scope of this position to grow with the company. Rene's Homecare LLC Compassionate Care. Exceptional Standards. Rene's Homecare LLC is committed to providing equal employment opportunities and considering qualified applicants without unlawful discrimination.

Pay:

$24.23 - $29.18 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person