A Caregiver or Personal Care Aide provides non-medical care for adults, including elderly and disabled people, typically in their own homes. Assists clients with daily tasks including bathing, medication reminders, and light housekeeping; may also provide transportation for appointments and errands. These roles do not always require formal certification.
Client Care Coordinator performs intakes, client assessments and creates plans of care for new clients. The CCC also contacts, presents, and develops referral relationships to ensure the best care for our clients by sharing the plan of care, assessment and guide to care; giving an understanding of what collective team is doing for our clients. Works with the entire office and HR to help onboard caregivers and coordinate care for our clientele. Responsible for data entry that develops reports for the Director of Operations on a weekly basis, discussing successes and opportunities, and revisiting KPI's and goals.
Minimum Qualifications:
College degree preferably in Health Care, gerontology, or Marketing Management and two years related experience and/or training. Experience in home care/CNA or other service / sales industry preferred. Requires proficiency in word processing and computer skills (Office, Excel, & Power Point). Will master additional software including Google Calendar and eRSP management system. Must possess and demonstrate excellent communication, human relations, and organizational skills as well as positive professional, business image and dress for success. Must be a team player and work cooperatively with other members of the management team.
Essential Functions:
Performs assessments/in-home sales calls to establish services for potential clients. Implements contracts and agreements to ensure sales goals are met. Develops and maintains relationships with prospects, clients, care providers and referral sources database for relationship management. Responsible for entering contacts, visit information (notes), and activity documentation in eRSP. Follows up with prospects and clients, as well as referral sources on consistent basis, to provide best possible client coordination experience. Tracks and reviews all efforts with senior management weekly using KPI reports. Attends weekly management meetings and participate in the development of systems and procedures to improve care coordination, client satisfaction, and employee performance. Supports office operations as needed Assists the other members of the management team as needed. Runs 2-3 onboarding events in the office, assisting with hiring and training caregivers. Is responsible for field training, spot checks, initial meet and greets. Conducts scheduled and unscheduled supervisory visits for clients and caregivers. This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.
Working Environment:
Office environment and client homes. Must also be able to work from car and visit various facilities such as hospitals and assisted living facilities to meet with prospective clients or visit existing clients.
Job Type:
Full-time Pay:
$62,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Paid training Vision insurance
