Resident Services Associate

Job Overview We're seeking a compassionate and dependable Resident Services Associate to join our shelter team serving women and children experiencing homelessness. This role is more than supervision—it is about creating a safe, respectful environment where individuals can begin rebuilding stability after crisis, trauma, or catastrophic life events. The Resident Services Associate is often the first person residents turn to for guidance, support, and connection to resources. The right candidate understands the importance of dignity, accountability, and encouragement while helping residents work toward personal goals and long-term stability. If you are someone who believes every person deserves safety, respect, and the opportunity to move forward, we encourage you to apply.

Key Responsibilities:

No two days are exactly the same, but a typical shift may include: Greeting residents and checking in on how their day is going Answering calls from individuals seeking shelter or community resources Helping a resident complete a goal sheet or connect with a local service provider Documenting important events in the shift log to ensure continuity between staff Monitoring the building to maintain a safe and secure environment Supporting residents in maintaining shared spaces and completing daily chores Restocking supplies or organizing the pantry for residents' use De-escalating a stressful situation while maintaining fairness and respect for everyone in the shelter Throughout the shift, you will help create a structured, supportive environment where residents feel safe and encouraged to move toward stability.

Qualifications for this role include:

Required High School Diploma or equivalent Strong communication and interpersonal skills Ability to remain calm and make sound decisions in stressful situations Ability to work independently and as part of a team Basic computer proficiency (Word, Excel, Outlook) Preferred Experience working with individuals experiencing homelessness Experience in human services, crisis intervention, or trauma-informed care Why Work With Beyond Homeless? You'll be part of a team dedicated to helping individuals and families move from crisis toward stability. Every shift you work helps provide safety, support, and hope for someone who needs it. This work can be emotionally demanding at times, but it is also deeply meaningful for those who are passionate about helping others rebuild stability after crisis.

Pay:

From $16.00 per hour

Benefits:

Paid time off Application Question(s): What do you know about the programs and services offered by Beyond Homeless, Inc? Why are you interested in working with individuals experiencing homelessness? Our shelter environment requires teamwork and reliability. What does being a dependable team member mean to you?

Shift availability:

Night Shift (Required) Day Shift (Required)

Work Location:

In person