Job Title:

Part-Time Office Assistant -

FirstLight Home Care of NW Cleveland Location:

Grafton, Ohio Job Type:

Part-Time At FirstLight Home Care of NW Cleveland, we bring care and comfort to families across Lorain and western Cuyahoga Counties — helping people have their best day, every day. Behind every great caregiver team is an organized, friendly office — and that's where you come in. We're looking for a Part-Time Office Assistant to help with general office support, recruiting assistance, and recordkeeping. This is a great opportunity for someone who enjoys helping others, staying organized, and contributing to a mission-driven home care agency.

What You'll Do:

Field Work:

Provide direct client care as needed, assist with caregiver/client introductions and new client starts, fill in for call-offs or open shifts when necessary, and help ensure a smooth transition and positive experience for both clients and caregivers.  Answer and direct incoming calls professionally and compassionately.  Greet visitors, caregivers, and clients in the office.  Assist with caregiver recruiting and interviewing: schedule appointments, conduct phone screenings and maintain applicant records.  Maintain caregiver and client files, including compliance documentation and training records in WellSky and CareAcademy.  Provide administrative support to the Office Manager and owner (filing, data entry, scanning).  Help with office communications, caregiver recognition, and correspondence.  Support billing, payroll, and scheduling as needed.  Assist with third-party payor programs (VA, Medicaid/MyCare, etc.) by maintaining accurate authorizations, visit records, and documentation for billing or audits.  Assist with on-call activities, preparing schedules, following up on coverage needs, or supporting after-hours coordination.

What We Offer:

Flexible Schedules Highly Competitive Pay 401K with

Company Match Aflac Insurance Paid Mileage PTO Qualifications:

 Previous experience in home care, healthcare, or administrative settings preferred.  Familiarity with VA or Medicaid documentation a plus.  Strong organizational and communication skills.  Comfortable using Microsoft Office or Google Workspace.  Professional phone manner and strong customer service mindset.  Dependable, detail-oriented, and self-motivated.  Approximately 20 hours per week, flexible schedule during business hours.

Compensation Work Environment:

 $16-$20/hour (based on experience).  Flexible weekday hours.  Supportive, positive team environment.  Opportunity for growth and additional responsibilities as the agency expands.

Why Join FirstLight:

We're a locally owned, nationally supported home care agency with a strong reputation for integrity, compassion, and quality. You'll be part of a team that values our clients, caregivers, and the people who make it all work behind the scenes. If you're organized, personable, and want to make a difference in your community, we'd love to meet you. Apply today to help us bring light to those who need it most.

Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) matching Flexible schedule Mileage reimbursement Paid time off

Work Location:

In person