Are you the most reliable Shift Lead, Floor Supervisor, or veteran caregiver at your job, and are looking for your next step? Safe Hands Warm Hearts is looking for a battle-tested care professional ready to step up and into operational leadership. We are a fast-growing home care enterprise and to drive our expansion in Jackson County, we need a gritty, thick-skinned operator who knows what elite care looks like and knows how to hold a team accountable to that standard.

The Mission:

You are the bridge between our clients, our field caregivers, and the external Case Managers (Wellwise, MDHHS, MCOs). Your goal is to ensure stability for our clients by recruiting, managing, and retaining a highly reliable caregiver team while ruthlessly protecting our compliance standards.

Key Responsibilities:

Caregiver Management & Accountability:

Interview, hire, and train caregivers in the Lansing area. You know a good caregiver from a bad one in the first five minutes of an interview. You will set firm boundaries, enforce standards, and act as their primary leader.

Complex Scheduling & Logistics:

Manage weekly schedules accounting for drive time, geography, and caregiver availability. When a call-off happens, you use our systems, our software, and our float pool to solve the puzzle quickly to ensure 100% shift coverage.

Compliance & Technology:

Ensure all care provided strictly matches the authorized care plan. You will drive our Electronic Visit Verification (EVV) metrics and utilize HHAExchange to track your territory's performance.

Relationship Building:

Act as the primary liaison for families and external Case Managers (specifically Wellwise and local MCOs). Provide proactive updates and handle inquiries professionally to drive new referrals.

The Ideal Candidate:

Experience:

You have deep, hands-on experience in the caregiving field (facilities, group homes, or home care) and understand the gritty reality of caring for seniors or individuals with behavioral challenges.

Thick-Skinned & Boundary-Setting:

You are not afraid to hold caregivers accountable for being late or failing to clock in. You lead with compassion but operate with firm boundaries.

Tech-Savvy:

You are highly comfortable using mobile scheduling apps, CRMs, Teams, and digital documentation.

Local Network:

You possess a strong understanding of the Jackson County healthcare landscape and ideally have an existing network of reliable care professionals you can recruit.

What We Offer:

Competitive Base Salary +

Performance Bonuses:

Clearly defined quarterly bonus structure (+$2,500) based on territory growth and retention.

Flexibility:

Hybrid work model available (work from home) once territory targets and EVV numbers are consistently met.

Comprehensive Benefits:

401(k) with matching, Health, Dental, Vision, Life Insurance, and Paid Time Off.

Requirements:

Significant experience working with senior populations or behaviorally challenged individuals. Valid Driver's License and a reliable vehicle for occasional quality assurance visits within the county.

Pay:

$23.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance Application Question(s): How many years of experience do you have working with senior populations or behaviorally or mentally challenged individuals? Have you worked in a facility setting or a home setting? Caregiving for complex populations is demanding. What is the biggest reason why you do this work? Why are you looking for a managerial position? What is your ambition in this field? What are the top three qualities you look for in a caregiver if you were to hire them? What's the best phone number to reach you at?

Work Location:

In person