A Caregiver or Personal Care Aide provides non-medical care for adults, including elderly and disabled people, typically in their own homes. Assists clients with daily tasks including bathing, medication reminders, and light housekeeping; may also provide transportation for appointments and errands. These roles do not always require formal certification.
Health Home Care Manager Care Navigators is currently seeking motivated, compassionate, and organized Health Home Care Managers to join our growing team in Buffalo, NY.
Job Type:
Full-Time Schedule:
Monday-Friday, 8:30 AM-4:30
PM Location:
Buffalo, NY Work Arrangement:
On-site during the first 90 days; hybrid schedule available after successful completion of the introductory period Job Overview Care Navigators provides comprehensive Care Management services through the New York State Health Home Program in partnership with HHUNY (Health Homes of Upstate New York). As a Health Home Care Manager, you will work directly with Medicaid members who may have chronic medical conditions, behavioral health needs, and complex social needs. You will serve as an important connection between the member, healthcare providers, hospitals, behavioral health providers, insurance plans, and community-based organizations. The goal of this position is to help members navigate the healthcare system, overcome barriers to care, connect with appropriate resources, and achieve better health outcomes. We are looking for individuals who are dependable, organized, compassionate, proactive, and comfortable managing an active caseload while maintaining accurate and timely documentation. Key Responsibilities Manage an assigned caseload of Health Home members. Establish and maintain regular contact with members while building professional and supportive relationships. Complete comprehensive assessments to identify medical, behavioral health, social, housing, transportation, and other needs. Develop, review, and update individualized Plans of Care based on each member's needs and goals. Coordinate care with primary care providers, specialists, behavioral health providers, hospitals, pharmacies, managed care plans, and community organizations. Assist members with scheduling and maintaining medical and behavioral health appointments. Connect members with community resources, including housing, transportation, food assistance, benefits, mental health services, and other supports. Help members identify and address barriers that may affect their health, safety, or ability to access care. Provide follow-up and coordination after hospitalizations, emergency room visits, and other transitions of care. Conduct outreach to members who may be difficult to engage. Advocate for members and assist them in communicating with healthcare and community providers. Participate in Case Reviews and collaborate with members of the interdisciplinary care team. Conduct member and community visits when required. Complete all required Care Management documentation accurately and within established timeframes. Maintain assessments, Plans of Care, progress notes, case reviews, and other required Health Home documentation. Ensure services and documentation remain compliant with agency, Medicaid, HHUNY, and New York State Health Home requirements. Maintain member confidentiality and comply with HIPAA and all applicable privacy and security requirements. Participate in required trainings, supervision, team meetings, and quality improvement activities. Qualifications Bachelor's degree in Social Work, Psychology, Human Services, Sociology, Public Health, Healthcare Administration, Nursing, or a related field is preferred. Relevant experience in healthcare, behavioral health, social services, Care Management, Case Management, or community-based services is strongly preferred. Experience working with Medicaid populations, individuals with chronic medical conditions, mental health needs, substance use disorders, or significant social needs is a plus. Strong organizational and time-management skills. Excellent written and verbal communication skills. Strong attention to detail and ability to complete documentation accurately and on time. Ability to independently manage a caseload and prioritize multiple responsibilities. Strong problem-solving and interpersonal skills. Comfortable communicating with members, families, physicians, hospitals, insurance plans, and community organizations. Basic computer proficiency and ability to learn electronic Care Management systems. Ability to travel within the community for member visits and Care Management activities as needed. Bilingual candidates are strongly encouraged to apply. Schedule & Hybrid Work This is a full-time Monday-Friday position, 8:30 AM-4:30 PM. During the initial 90-day introductory period , employees work on-site at our Buffalo office. This period includes training, onboarding, supervision, and development of the skills necessary to independently manage a Health Home caseload. After successful completion of the 90-day introductory period, eligible employees may transition to a hybrid schedule consisting of: 3 days per week in the office 2 days per week working from home Hybrid eligibility is based on successful completion of the introductory period, satisfactory performance, timely documentation, and continued compliance with agency and program requirements. Community and member visits may still be required depending on member needs. Why Join Care Navigators? At Care Navigators, we believe that strong Care Management starts with a strong and supported team.
We offer:
Hybrid work opportunity after the 90-day introductory period Monday-Friday daytime schedule Comprehensive Health Home Care Management training Ongoing support and supervision Collaborative and professional team environment Opportunities for professional growth and advancement Experience within Medicaid, healthcare coordination, behavioral health, and community-based services Meaningful work that directly impacts the health and quality of life of the people we serve Who We Are Looking For The ideal Care Manager is someone who takes ownership of their caseload, follows through on member needs, communicates consistently with members and providers, stays organized, completes documentation on time, and genuinely wants to help people navigate complex healthcare and social service systems. If you are reliable, compassionate, organized, accountable, and ready to grow within the Care Management field , we would love to hear from you. Apply today to join the Care Navigators team.
Pay:
$22.00 - $25.00 per hour
Benefits:
Health insurance Mileage reimbursement Paid time off
