Company Overview Frontier Community Services is dedicated to empowering individuals with disabilities by providing flexible, therapeutic, and innovative support services. We believe in fostering individual choice and dignity while promoting well-being through meaningful relationships and tailored services. Summary This non-exempt supervisory position, in cooperation with the Connections Advocate Coordinator is responsible for ensuring Direct Support Professionals (DSPs) are provided support which promotes dignity and respect; is directed with strengths and needs in mind; and creates opportunities for growth. The Connections Advocate will be trained with the clients they supervise and may cover shifts or work events anytime within a 24/7 spectrum. The position facilitates community inclusion through group/individual social activities and select case management for people that receive waiver services in a community setting. This includes identifying desired activities, transport to events/activities, providing social coaching specific to the individual's social goals, and documenting billable services. This position is also responsible for ensuring that policies, procedures, and practices comply with applicable state and federal law and are aligned with Frontier's commitment to person-directed services. Responsibilities Supervise DSPs assigned to caseload, including coordinating interviews and conducting performance appraisals Provide weekly reflective supervision in the initial 90-day probationary period; quarterly thereafter Provide ongoing supervision, coaching, and mentoring to DSPs to support quality service delivery; develop performance improvement plans as needed Conduct disciplinary processes in collaboration with HR and Senior Management Ensure DSPs have required orientation and training (individual-specific, Global Hazard Systems, Safety Data Sheets) Lead quarterly meetings for supervised staff (community and group home DSPs) Participate in hiring events with HR and management Participate in committee activities, community events, and agency communication Problem-solve for shift coverage with Connections and Learning/Scheduling Department Provide coverage for client shifts (evenings, weekends, holidays) Respond to DSPs after hours, weekends, and holidays on on-call rotation Send schedule updates to Schedule Change Create and implement ongoing DSP schedules Schedule and complete 10+ hours of ongoing service hours with clients Provide case management assistance reflecting individuals' choices and preferences (e.g., access to medical, education, vocational services, important documents) Schedule, plan, and provide services as outlined in care plans and bill for services Check recruitment needs regularly; if needs are not up to date, forward information to the appropriate person Conduct home visits to assess case management and service needs Assist clients in identifying, accessing, and coordinating services outside FCS Waiver program, monitor services provided, and follow up with providers Complete annual assessments per state, grant, and COA requirements Conduct meet-and-greets for new hires related to caseload Ensure documentation of noteworthy events and activities in accordance with agency policy Convene and facilitate person-centered planning meetings Develop and update service goals and objectives in AlayaCare Monitor health and safety of clients; complete and submit reports (Critical Incident Reports, APS/CPS reports, etc.) Facilitate socialization within community and statewide through waiver day habilitation services Implement scheduled activities, provide transportation, and supervise social, educational, and recreational activities Encourage individuals to develop skills and participate in activities that enhance community living, interpersonal skills, and social relationships Monitor clients' physical and emotional well-being; report concerns to care team Participate in treatment team development of treatment goals, behavior support, and crisis/safety plans Write day habilitation notes and complete required documentation (service notes, medication logs, client files) Assist with personal care needs and medication administration as required Maintain confidentiality of client information in accordance with agency policy Notify social media coordinator weekly of activities for agency posting Participate in evening, weekend, holiday, and multi-day activities as needed Collaborate with care teams to ensure seamless provision of services Maintain and reconcile receipts for activities and transportation

Call-To-Action:

If you are passionate about making a difference in the lives of individuals with disabilities, we invite you to apply today and join us in creating a supportive community where everyone can thrive!

Job Type:

Full-time Pay:

$24.34 - $25.58 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person