A Case Manager coordinates delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs.
Case Manager Supervisor - Personal Injury JaruLaw Culver City, CA Job Details Full-time $36 - $58 an hour 20 hours ago Benefits Health insurance Dental insurance Paid time off Flexible schedule Qualifications Customer communication Personal injury law Legal case management Personal injury case experience Full Job Description About the Role We're looking for a compassionate and experienced Personal Injury Case Management Supervisor to join our friendly and hardworking legal team. This is a hands-on leadership role for someone who understands personal injury case management, enjoys helping others grow, and takes pride in building a strong team that provides thoughtful, compassionate service to clients during a difficult time in their lives. You'll support our pre-litigation Case Managers, help resolve more complex issues, and provide ongoing coaching, training, and guidance to help the team succeed. What You'll Do Lead & Support the
Team:
Provide day-to-day guidance, coaching, and feedback to Case Managers and Case Manager Assistants, help them work through complex case-management issues, and recognize when to escalate.
Monitor Workloads:
Keep an eye on caseload distribution and team capacity, and help adjust assignments when needed to keep work balanced and cases moving efficiently.
Quality Control:
Review files regularly to identify delays, upcoming deadlines, treatment issues, or other concerns, and help ensure follow-up is timely, files are well documented, and firm procedures are consistently followed.
Strengthen Client Service:
Step in on escalated client concerns and reinforce clear, compassionate communication across the team. Train & Grow the
Team:
Help onboard and train new team members, identify recurring training needs, and participate in the recruitment and interview process for pre-litigation Case Managers and Case Manager Assistants.
Improve How We Work:
Identify opportunities to improve workflows, consistency, and overall case handling. Maintain a
Small Caseload:
Handle matters requiring senior-level attention or more complex case management and use those cases as coaching opportunities to strengthen the team's skills and judgment.
What We're Looking For Experience:
At least 4 years of personal injury pre-litigation case management experience.
Leadership Skills:
Experience mentoring, training, or supervising others.
Bilingual:
Spanish fluency a big plus .
Organized & Detail-Oriented:
You're comfortable managing competing priorities and can quickly identify when a case needs additional attention.
Great Communicator:
You can give clear feedback, explain expectations, and communicate with clients with patience and empathy.
Why You'll Love Working With Us Supportive, Family-Oriented Culture:
We're a close-knit team that genuinely enjoys working together and believes in supporting one another both at work and beyond.
Flexible Schedule:
We value work-life balance and offer flexibility while making sure our team and clients are well supported.
Collaborative Environment:
You'll work closely with attorneys and leadership and have a voice in improving how we work.
Friday Lunches:
We celebrate the end of each week with catered lunches. It's our way of saying thanks and winding down together.
Casual Dress Code:
No need for stiff suits here. Come as you are and focus on what really matters — your work, your team, and our clients. A Day in the Life This role is about making a difference in two ways: helping your team grow and helping our clients feel supported through a difficult time. We've built our practice through the relationships we create and the service we provide, so client experience matters deeply to us. You'll help set that standard across the Case Management team by supporting your team, solving problems, and making sure clients feel heard, informed, and cared for throughout their case. If you're an experienced Personal Injury Case Manager who enjoys developing others, solving problems, and helping a team succeed, we'd love to hear from you. Benefits Health insurance Dental insurance Paid time off
