A Case Worker is employed by a government agency, non-profit organization, or other social services group to take on the cause of individuals and provide them with advocacy, information, and other services.
Hanford, CA Job Details Part-time $17 - $20 an hour 6 days ago Qualifications Customer service Client rapport building Trauma-sensitive environment Driver's License Cultural competency Driving Resident rapport building Direct patient care in social services case management Full Job Description Under the direct supervision of the Program Manager, the Residential Facility Monitor will supervise daily living functions and assist in program activities and monitors residents and visitors in program participation and compliance. Educate and model healthy relationships between family and community members, ensure security of the facility, and appropriately respond to any crisis interventions during shift. An understanding of addiction and recovery and facilitation of educational groups preferred. Maintaining shift coverage and support of residential clients, setting and contributing to the safety and security of the clients and the facility. Develop effective, trusting relationships with clients by utilizing a trauma informed care and strength-based approach. Model positive interactions and positive verbal guidance. Enforcing program rules, policies, and procedures. Ensure cleanliness of facility via daily walk thru, checking client chores, conducting room inspections. Monitor observance of curfew, document if curfew is missed. Ensure residents sign in and out of facility. Intervene in crisis situations, reporting to on-call counselor in case of emergency. Document and report observations and pertinent information concerning client behaviors, attitudes, and interactions in the communication log. Report and monitor residential medications according to procedures. Assist program staff with the facilitation of social events, life-skills classes, and home management. Documentation of clear and precise shift notes, incident reports and critical incident reports within company electronic health record (EHR) system. Guiding clients and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships, and constructive time management. Conducting regular rounds of the facility and interacting with participants to share information, provide supplies, and facilitate interventions as necessary. Address negative behaviors with a positive attitude. Conduct and/or monitor educational groups as assigned (day & evening shifts). Perform periodic inspections of the facility and develop corrective action plans to address problems. Have visitors sign in and out on visitor's log and obtain copy of their identification for client files. Monitor the security cameras to ensure there are no unauthorized individuals on the premises. Supervise client activities including breaks, work assignments, recreational activities, and other activities. Remains culturally sensitive and respectful in all client and staff interactions. Facilitate transportation when needed to clients for appointments, shopping, emergencies or other situations as approved by Counselors, Clinician and/or Case Manager. After hours fill out cab vouchers when residents are transported. Complete intakes and eligibilities for potential clientele and verify completeness and accuracy of documents. Participate in applicable meetings, trainings, conferences, etc. as required both internally and externally. Adheres to all client confidentiality requirements and standards, including updates of the shared Release of Information (ROI) to ensure that information is current and accurate. Conducts urinalysis and breath testing of clients as needed. Conducts community outreach on Champions services when needed. Comply with all Champions policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others. Performs other duties as assigned. High school or
GED. 1-3
years in a customer service focused environment. 1-3 years of experience with mental illness or other disabilities, preferred. Must have valid California Class Driver's License; maintain a good safety record (verified by DMV at hire and periodically) and a reliable vehicle; proof of liability insurance if driving personal vehicle. Ability to pass and maintain a criminal background check required. Ability to pass a pre-employment physical, drug screen, general physical, and TB test required. First Aid and CPR certifications obtain within 90 days of employment and maintain current thereafter. Experience must be in the provision of case management services for persons with SUD, mental illness, and/or involvement with the criminal justice system. Substance Abuse counseling/support experience desired. Experience with culturally diverse population. Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to residents and children served, staff and others, i.e. CPS workers, facility guests. Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations. Ability to understand and interpret information, follow instructions, and manage workflow. Basic and routine computer keyboarding, programs and software and advanced office management practices and operating procedures. Able to multi-task in a fast-paced environment, apply professional judgement in solving difficult issues, and to communicate in a clear, precise and professional manner. Bilingual (English and Spanish speaking) preferred. Recovering individuals must have a minimum two years clean, sober and abstinent to be considered for employment. Must be able to provide services to clients that are culturally humble, trauma-informed, gender-responsive, and patient-centered. Ability to work flexible schedules/shifts/areas. Must maintain good relationships with consumers, co-workers, government, and civic representatives, as well as community members within whom the Agency is transacting business and relate to them in a professional manner. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
