Community Support Case Manager Celebrating Life Community Health Center - 4.1 Mission Viejo, CA Job Details Full-time $26.00 - $27.50 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Spanish Teamwork Bachelor's degree Organizational skills Time management Full Job Description The Lead Care Manager plays a pivotal role in coordinating and managing the care of patients, ensuring they receive comprehensive and effective support services. The ideal candidate will have excellent organizational skills, strong interpersonal abilities, and a commitment to advocating for the well-being of clients. Essential Duties and Responsibilities

• Conduct comprehensive assessments of clients' needs, including medical, social, and psychosocial factors.
• Develop individualized care plans in collaboration with clients, healthcare providers, and other stakeholders.
• Coordinate and facilitate access to healthcare services, including medical appointments, diagnostic tests, and treatments.
• Advocate for clients and ensure they receive appropriate healthcare services and resources.
• Monitor clients' progress and evaluate the effectiveness of care plans, adjusting as needed.
• Provide education and support to clients and their families regarding health conditions, treatment options, and community resources.
• Collaborate with interdisciplinary teams, including physicians, nurses, social workers, and community agencies, to coordinate care and services.
• Maintain accurate and up-to-date documentation of client interactions, assessments, and care plans.
• Identify and address barriers to care, such as transportation issues, financial concerns, and language barriers.
• Participate in case conferences, team meetings, and continuing education activities to enhance knowledge and skills.
• Serve as the primary point for contact for ECM patients enrolled in the program.
• Work with prospective patients to explain the ECM program and provide information.
• Outreach to all patients to remain engaged in the ECM program, (e.g. schedule appointments, contact patients with missed appointments, maintain patient logs)
• Other duties as assigned. Qualifications, Education, and Training
• Bachelor's degree in social work, nursing, psychology, or a related field is preferred.
• Previous experience in case management, healthcare, or social services is highly desirable.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Excellent organizational and time management abilities, with the capacity to prioritize tasks and manage multiple cases simultaneously.
• Knowledge of community resources and social service agencies, including Medicaid, Medicare, and other public assistance programs.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Compassionate and empathetic attitude towards clients facing challenging circumstances.
• Certification in case management (e.g., Certified Case Manager) is a plus but not required. Skills, Knowledge, and Experience
• Demonstrated leadership and achievement in a complex healthcare delivery system
• Knowledgeable in quality infrastructure, including how to develop and implement decision tools, clinical protocols, guidelines, care management programs, and outcome measurement assessments
• Familiarity with electronic medical records
• Handles varying situations with tact and diplomacy; ability to mentor/develop direct staff and their teams
• A mission-driven individual with a belief in, and commitment to CLCHC's mission Experience working with community-based organizations a plus.

Bilingual in Spanish/Russian a plus.

Work Location:

In person

Pay:

$26.00 - $27.50 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person