Case Manager, Litigation

Case Manager, Litigation Palo Alto, CA Job Details Full-time $80,000 - $144,000 a year 16 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Customer communication Stakeholder engagement Legal writing Customer service Data analysis skills Process improvement Mid-level Improving operational efficiency Project management Bachelor's degree Contracts Alternative dispute resolution Settlement negotiation Legal case management Leadership Communication skills Stakeholder relationship building Stakeholder management Full Job Description What to Expect As a Case Manager in the Litigation Department, you will be responsible for managing, evaluating, negotiating, and settling consumer cases for both vehicle and energy products. This role requires you to work in an autonomous capacity, but also closely with diverse stakeholder groups such as litigation attorneys, paralegals, and other relevant business partners, to resolve high-risk consumer cases. You will be engaged in various aspects of pre-litigation correspondence including those with customers, attorneys, and regulators. What You'll Do Manage high-volume pre-litigation consumer cases and evaluate case merits with legal, financial, and customer experience considerations Negotiate favorable outcomes through expert understanding of Tesla products and contracts, liaising with attorneys and customers Appear on behalf of Tesla and/or prepare witnesses and draft legal documents for small claims cases and lemon law warranty arbitrations, regulatory body complaints, and settlements, including manufacturer responses and statements Develop and manage relationships with regulatory bodies regarding consumer issues Maintain professionalism in all interactions with colleagues, customers, attorneys, and regulators Collaborate with diverse stakeholders to provide insights and make practical business recommendations Champion process improvement by identifying opportunities to streamline workflows based on litigation trends What You'll Bring Bachelor's Degree and/or 4+ years in litigation, customer service, or related position or equivalent experience Experience working under pressure in a fast-paced environment while consistently meeting standards for productivity and quality Demonstrates ability to work as a flexible and effective team member Exceptional interpersonal communication skills, both written and verbal Deadline-driven and ability to multitask Data analysis, problem solving, and project management skills Demonstrates strong leadership skills (i.e., ability to take charge, has confidence to interact with all levels, can set objectives, will drive results and is a team player) Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $80,000 - $144,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.