Case Manager

Raphael House of San Francisco, Inc. Residential Case Manager Position Summary Our mission is to help low-income families and families experiencing homelessness strengthen family bonds by achieving stable housing and financial independence. Since 1971, Raphael House has been at the forefront of providing homeless and low-income families in the San Francisco Bay Area the personalized family-centered solutions they need to build brighter futures. Raphael House is a privately funded and community-supported organization.

Our success rate is unmatched:

more than 85% of all Raphael House families go on to achieve long-term housing and financial stability. Our Team Diverse, caring, and creative, Raphael House's staff are skilled thinkers and problem solvers, and they're always willing to roll up their sleeves to get the job done. Raphael House employees are inspired by the organization's mission both professionally and personally, and each is developed as a collaborative leader and crucial contributor to strengthening families in the community. The Residential Shelter Program provides nourishing and respectful structure to families who have experienced homelessness. We tailor services for each family to provide them with the necessary support, education, and skills to assist them in obtaining housing, employment and self-sufficiency. Families work directly with caseworkers and residential program staff to address individual barriers to housing in order to develop a long-term plan for success. Under the supervision of the Director of Family Services, the Bilingual Residential Case Manager is responsible for working with the multidisciplinary team to develop a comprehensive action plan for each family that includes housing, financial literacy, wellness services, education and child development support, and workforce development skill-building leading toward employability.

Key Responsibilities:

Be thoroughly knowledgeable of the mission and operating principles of Raphael House. Maintain full client caseload and actively work toward meeting annual goals. Conduct eligibility assessments and Informational Interviews with prospective clients. Conduct intakes, assess needs, and review program expectations and case plan agreements with families. Maintain consistent one-on-one case management meetings on a weekly basis and as needed to provide emotional support and coaching in concert with addressing case management needs. Case Manager will also be available for crisis intervention. Fairly and consistently uphold all program policies and procedures. Facilitate action-oriented collaboration with the parent(s). Work with each family to develop and implement mutually agreed upon techniques to address both concrete and underlying challenges, such as emotional and/or behavioral challenges that may impede family stability. Work with each family to assist them in becoming housed, employed, and self-sufficient. Assist with removing barriers to stable housing--support with addressing mental health needs, childcare, maintaining sobriety, monthly budgeting and saving, etc. Assist families in accessing services, attending housing appointments, etc. (local travel is required). Assist parent(s) in maintaining goal-oriented objectives and establishing reasonable expectations toward the family goal of departure from the Residential Program and entrance into affordable housing. Reinforce forward thinking, helping to establish timelines for departure. Respect that each family functions uniquely and independently, and always work with families utilizing a strengths-based perspective. Acknowledge that challenges will exist and see those challenges as potential learning opportunities for the parent and their family to work through. Commit to establishing a strong partnership with the family in order to help the family overcome said challenges and obstacles. Proactively introduce Residential families to our Bridge Program through intake and exit date from the Residential Program. Regularly evaluate goals, plans, and strategies for each family with your supervisor and collaboratively with the Family Services team. Proactively refer clients to internal and external services. Co-facilitate a weekly residential community meeting. Establish and maintain strong relationships with community service providers. Be willing to participate in public speaking engagements on behalf of Raphael House. Establish meaningful intern and volunteer opportunities. May provide regular supervision and ongoing training opportunities to interns. Assist with coordination of community workshops around housing, health and nutrition, financial literacy, mental health and wellness, etc.

General:

Uphold the principles and standards of Raphael House. Provide excellent client-facing service by being approachable, respectful, warm, empathetic, and calm under pressure. Operate from a trauma-informed perspective, understanding that lived experiences shape us and all individuals have their own story, strengths, and challenges. Respectful communication towards all community members, including staff and clients, is expected. Value and support work within a multidisciplinary team and work cooperatively with all other departments. Establish and maintain healthy professional boundaries with families while building trusting relationships. Uphold the highest level of client confidentiality. Follow agency and state law procedures, including reporting suspected child and elder abuse. Be dependable, adaptable, receptive to change, willing to learn, and take a cooperative and creative approach to problem solving. Attend staff meetings and staff training as scheduled. Meet weekly with the Director of Family Services for supervision. Maintain up-to-date client files, case planning, case notes, statistics, and all other required data entry in the database and/or spreadsheets, as required. Other duties as assigned.

Qualifications and Skills:

Bilingual in English and Spanish preferred. Bachelor's Degree in social services, social work, psychology, child development, or related field preferred. In lieu of a Bachelor's Degree, relevant work experience will be considered. Ability to work a flexible schedule. This position is M-F, with some evenings required for client meetings and/or onsite activities. Operate with cultural humility and respect for all, and commit to working positively with staff and clients with different backgrounds and lived experiences. Experience working with individuals and families experiencing homelessness preferred. One year of well-documented case management experience is preferred. Experience working with vulnerable populations in a professional setting will be considered. Prior experience with leading groups and curriculum development preferred. Able to remain calm under pressure and utilize strong conflict management and crisis intervention skills. Must possess excellent verbal and written communication skills. A writing sample may be requested.

Essential Functions:

Able to work independently and seek supervision when appropriate. Must be able to prioritize and manage multiple tasks and deadlines. Strong time management skills are essential. Able to remain calm under pressure and utilize strong conflict management and crisis intervention skills. This position is required to work on the computer for several hours per day. Able to navigate the Windows operating system and use Word, Excel, Google Suite Applications (Gmail, Calendar, Meet, Drive, Docs, Sheets, etc.), Adobe Acrobat, etc. Prior experience with Apricot, Clarity, or other client management software is a plus.

Salary:

$71,000 to $75,000 commensurate with experience.

Full-time employee benefits include:

medical, dental, and vision coverage; retirement plan; generous paid vacation days plus 11 paid holidays and 10 sick days; parental leave; EAP program; Flexible Spending Account; and commuter benefits. Raphael House supports a work/life balance for its employees and offers flexible work options.

Job Type:

Full-Time Application Process:

Please email your resume and cover letter to kikehara@raphaelhouse.org, include Residential Case Manager in the subject line.

JOB DESCRIPTION REVISION

This is not necessarily a complete list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This organization is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative. Employment in this position is on an at-will basis. This means that either you or the organization may terminate the employment relationship at any time, with or without cause or advance notice. Nothing in this job description or any other organization document should be interpreted as creating a contract of employment for any specific duration or as altering the at-will nature of your employment.

Pay:

$71,000.00 - $75,000.00 per year

Benefits:

403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): What interested you in applying for the Case Manager position at Raphael House? Please share what draws you to our mission or to working with families in a residential shelter setting. What relevant experience do you bring to this role? (This can include paid roles, volunteer work, internships, coursework, or lived experience that you feel would help you succeed as a Case Manager.)

Education:

Bachelor's (Preferred)

Experience:

case management: 1 year (Preferred) Ability to

Commute:

San Francisco, CA 94109 (Required)

Work Location:

In person