Intake Specialist Case Manager The Salvation Army USA Western Territory 25.00 United States, California, San Jose 359 North 4th Street (Show on map) Sep 09, 2026

Description

OVERVIEW

The Intake Specialist Case Manager supports at-risk individuals and families by conducting screenings, coordinating referrals, and helping clients access community resources. The role includes assisting with rental applications, collaborating with housing staff, and advocating on behalf of clients with landlords to promote housing stability. Additionally, the position focuses on assessing client needs and delivering high-quality case management in partnership with the social services team.

DUTIES AND RESPONSIBILITIES

Screen clients for rental and/or utility assistance

Determine the client eligibility

Provide resources to families and individuals seeking services at the Family Services Department

Screen at-risk individuals and families

Provide internal referrals to connect clients with resources

Establish and maintain relationships with other community agencies

Attend all required staff, department, community meetings, and trainings

Provide financial assistance for rental and deposit in coordination with the Housing Coordinator

Provide case management to individuals and families

Provide budgetary and financial counseling

Provide housing search, location, referral, landlord mediation/dispute resolution, and information regarding tenant rights

Maintain accurate, updated, confidential client files

Provide referrals to secure necessary services and support for clients

Assist with events related to the Family Services Department

Other related duties as required

EDUCATION AND EXPERIENCE

High school diploma or equivalent (required)

Bachelor's degree (preferred)

Experience with Homeless Management Information System (HMIS) (preferred)

Experience working with diverse, homeless, and low-income communities

Experience in administrative work and data entry

Experience with Microsoft programs

SKILLS AND ABILITIES

Bilingual in Spanish (preferred)

Excellent communication skills

Excellent time management and organizational skills

Ability to lead

Ability to multi-task

EQUIPMENT USED

Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS

Ability to lift up to 25 lbs. (usually file boxes) ADA Statement Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization. Qualifications

Education

Bachelors (preferred)

High School or Equivalent (required)

Experience

• Bilingual in Spanish (preferred)
  
• Experience with Microsoft programs (preferred)
  
• Experience in administrative work and data entry (preferred)
  
• Experience working with diverse, homeless, and low-income communities (preferred)
  
• Experience with Homeless Management Information System (HMIS) (preferred)
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.