JOB DESCRIPTION JOB TITLE

Outreach Navigator(

Seasonal:

November 15, 2026 - April 1, 2027)

SUPERVISOR

Director of Programs

JOB TYPE

Part-time STATUS:

Non-Exempt

HOURLY RATE

$23.08 (24 hrs/wk) The Beth-El Center is a 501c3 nonprofit organization that provides support services and advocacy to those experiencing homelessness and hunger within the Greater Milford community. Through our 34-bed homeless shelter, food service programs, diversion services and outreach and engagement efforts, we offer individuals, families and veteran's long-term solutions to help them reclaim their lives.

SUMMARY:

The Seasonal Outreach Navigator engages individuals and families experiencing unsheltered homelessness through consistent, relationship-based outreach in the community, with a particular focus on supporting individuals in accessing the No Freeze program and other available resources during the winter season. The Outreach Navigator meets individuals where they are, both physically and emotionally, building trust and rapport over time while connecting people to housing opportunities, healthcare, benefits, transportation, and supportive services. This role prioritizes Housing First, harm reduction, trauma-informed care, and client choice, recognizing that stability, trust, and consistent engagement are foundational to successful outcomes. The Outreach Navigator collaborates with the Coordinated Entry system, housing providers, No Freeze staff, and community partners to assist individuals in moving from unsheltered homelessness toward shelter, appropriate services, and ultimately stable housing. This position requires flexibility, compassion, strong engagement skills, and the ability to work effectively with individuals experiencing complex barriers, including trauma, behavioral health needs, substance use, and long histories of homelessness.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong interpersonal and relationship-building skills
• Ability to work effectively with individuals experiencing trauma, mental health challenges, and substance use disorders
• Crisis de-escalation and conflict resolution skills
• Ability to work independently in community settings
• Strong organizational and documentation skills
• Commitment to Housing First and client-centered practice
• Cultural humility and ability to work with diverse populations
• Strong communication and advocacy skills
• Excellent communication, organization, and prioritization skills and attention to detail are required
• Excellent writing skill and ability to write clear and concise case notes
• Able to work independently, as a team member, and work effectively with other community agencies in the best interest of the client, agency, and organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Support guests in identifying immediate needs and appropriate next steps.
• Provide referrals and warm handoffs to housing, behavioral health, medical, benefits, employment, and other community resources.
• Collaborate closely with No Freeze Crisis Counselors, Case Managers, and other Beth-El staff to support continuity of care.
• Maintain communication with community partners and participate in coordinated outreach efforts.
• Respond to community requests for street outreach intervention
• Maintain accurate and timely documentation in HMIS and other required systems.
• Document outreach encounters, engagement progress, and housing outcomes through case notes and service entries.
• Complete homelessness verifications and required program documentation.
• Coordinate a warm handoff to long term case manager.
• Maintain strong working relationships with community providers including healthcare organizations, behavioral health providers, and housing partners.
• Provide supportive services in a non-judgmental manner.
• Complete timely and accurate documentation of outreach contacts and services provided.
• Maintain appropriate professional boundaries and confidentiality.
• Follow all Beth-El policies, procedures, and safety protocols.
• Respond appropriately to crisis situations and seek additional support when needed.
• Participate in team meetings, trainings, and No Freeze-related activities.
• Distribute engagement items like bus passes, hygiene products, gloves, coats, hats, etc. to provide relief to people experiencing unsheltered homelessness.
• Document progress toward desired outcomes - housing, health and income stability. Maintain client related data tracking systems, including case notes and complete HMIS entries.
• Prepare case-related reports including outcomes, successes and challenges.
• Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources.
• Assist clients with procuring necessary documents and services such as identification cards, birth certificates, social security income, disability income.
• Identify appropriate options for clients such as supportive housing (RRH, PSH), HCV, etc. Assist with housing applications/eligibility paperwork.
• Attending weekly/monthly meetings with community partners and agency meetings is required.
• Working nontraditional hours is required and crucial that excellent communication be maintained with weekday staff and networking partners.
• Network with other agencies, coalitions, business, faith-based groups, and local community.
• Exercise high degree of safety cautiousness and application of community outreach safety guidance.
• Distribute engagement supplies including hygiene items, weather protection supplies, and transportation assistance when appropriate.
• Adhere to the standards of care to ensure that the identified quality measures are obtained.
• Supply data in a timely fashion to fulfill reporting requirements.
• Maintain documentation in accordance with policies and procedures.
• Attends training sessions, workshops, and seminars as requested by supervisor, or as needed for professional development. HMIS training required; must learn the applicable and required software reporting systems.
• May be required to use own vehicle on company business.
• Regular and consistent attendance is an essential function of this position
• Perform other assignments and duties as assigned.
• While performing the duties of this job, the employee is regularly required to perform the following essential job functions: Light lifting (

<20 lbs.) Standing Sitting Seeing Moderate lifting (20 - 50 lbs.) Reaching Walking Hearing Heavy lifting (>50 lbs.) Bending Climbing Talking Driving Repetitive Motion Push/Pulling Other, specify: The work environment is primarily representative of those an employee encounters while performing the essential functions of the job. Potential exposure to waste and bodily fluids Potential allergenic and/or irritant conditions Frequent exposure to weather and outdoor conditions.

EDUCATION AND EXPERIENCE

• Bachelor's degree in human services; MA preferred
• Experience working with persons with MH and/or SUD
• Experience working with homeless or other disadvantaged population
• Proficient with Microsoft Office Suite, Outlook, and related software.
• Experience working with the homeless population
• Must be proficient with PCs and Microsoft Office Word & Outlook
• Understanding of Housing First philosophy
• Training in harm reduction, motivation interviewing, de-escalation techniques Beth-El Center, Inc.

is an

Equal Opportunity Employer Pay:

$23.08 per hour Expected hours: 24.0 per week

Work Location:

In person