Introduction Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement The incumbent in this position is the primary office support for the DMMA Shipyard Center in Wilmington. The Social Service Technician is responsible for answering and directing incoming calls, greeting and assisting visitors to the office, preparing and mailing informational packets and other professional correspondence, processing and distributing incoming mail, screening eligibility systems, coordinating and ordering office supplies, and assisting the Health/Human Service Case Manager Supervisor with other tasks as needed and as warranted by the business needs of the agency. Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Distributes program benefits/resources to eligible clients. Distributes forms, brochures, fact sheets and other related information. Completes or assist clients in completing preliminary information and reviews forms for completeness. Provides routine information regarding programs. Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses. Gathers routine information according to a standard format for use in determining eligibility of benefits. Conducts follow up activities on clients as assigned. Refers clients/cases to appropriate agency for additional resources. May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system. Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker. Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation. Job Requirements

JOB REQUIREMENTS

for Social Services Technician Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities. Six months experience in record keeping. Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services. Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Conditions of Hire This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship. Benefits To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/ Selection Process The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.