Case Manager Community Rightful Center, Inc. - 2.6 Miami Gardens, FL Job Details Full-time $48,000 - $50,000 a year 4 hours ago Qualifications Computer operation Filing Bachelor's degree Data management Organizational skills Human Services Computer skills Social Work Full Job Description Position Summary The GPD Case Manager provides direct supportive services to Veterans participating in the Community Rightful Center (CRC) VA Grant and Per Diem Per Diem Only (PDO) program. This role supports Veterans experiencing homelessness through individualized service planning, housing stabilization, benefits advocacy, and coordination of care across CRC's dual-track Low Demand (LD) and Clinical Treatment (CT) service model. Working under the supervision of the Lead Clinician, the Case Manager delivers Veteran-centered, trauma-informed case management designed to promote housing stability, recovery, increased income, and successful transitions to permanent housing. Essential Duties and Responsibilities Veteran Engagement & Service Planning

• Participate in the admission and orientation process for newly enrolled Veterans.
• Conduct intake assessments, housing readiness evaluations, and ongoing needs assessments.
• Develop individualized service plans in collaboration with Veterans and interdisciplinary team members.
• Engage Veterans using trauma-informed, strength-based, and recovery-oriented approaches.
• Support Veterans in identifying personal goals related to housing, health, income, and wellness. Confidentiality and Privacy
• Protect confidential Veteran information.
• Maintain records in accordance with organizational policies and applicable privacy requirements.
• Obtain appropriate authorization before communicating protected information when authorization is required.
• Discuss resident information only with individuals who are authorized and have a legitimate need for the information.
• Maintain appropriate privacy when conducting counseling, assessments, telephone conversations, and interdisciplinary consultations.
• Understand and follow applicable requirements concerning behavioral health and substance-use treatment records. Case Management & Care Coordination
• Provide intensive case management services including: o Housing stabilization o Benefits enrollment and income support o Employment readiness o Life skills development o Connection to medical, behavioral health, and substance use treatment o Identification documents o Transportation
• Coordinate care with clinicians, residential specialists, and the Substance Use Disorder Counselor to support holistic recovery.
• Facilitate referrals to VA Medical Centers and community-based providers.
• Participate in case conferences and interdisciplinary team meetings. Housing Placement & Retention
• Assist Veterans in identifying and securing permanent housing options.
• Support Veterans with housing applications, documentation, landlord engagement, and move-in coordination.
• Provide post-placement follow-up and housing retention support as required.
• Coordinate with landlords, property managers, housing authorities, and housing programs when appropriately authorized.
• Coordinate move-in needs and community support when available.
• Document housing-search activities and outcomes. Documentation, HMIS & Reporting
• Maintain timely and accurate participant records in HMIS and VA-required systems.
• Document services, progress notes, and outcomes in accordance with CRC policies and VA GPD requirements.
• Track key performance indicators including length of stay, income changes, housing placements, and successful exits.
• Collaborate with Data and Compliance staff to ensure reporting accuracy and grant compliance. Compliance & Program Standards
• Ensure Veteran eligibility documentation meets VA GPD standards.
• Adhere to all program policies related to confidentiality, grievance procedures, safety protocols, and participant rights.
• Support monitoring visits and audits by maintaining organized case files.
• Participate in quality improvement activities and staff training. Team Collaboration
• Work closely with Residential Specialists to support daily Veteran needs and engagement.
• Coordinate with Clinicians to align service plans with behavioral health goals.
• Communicate regularly with the Project Director regarding Veteran progress, barriers, and service needs.
• Contribute to a supportive, mission-driven team culture.

Physical and Environmental Requirements The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

The position may involve:

• Sitting for extended periods while completing documentation.
• Walking throughout the residential facility.
• Lifting over 25 pounds
• Responding promptly to behavioral health emergencies.
• Working in environments where residents may experience emotional distress, behavioral escalation, or psychiatric symptoms.
• Operating computers, telephones, and standard office equipment.
• Occasional schedule adjustments in response to program or crisis needs.
• Travel to program sites in Miami-Dade and Broward. Required Qualifications
• Bachelor's degree in Social Work, Human Services, Psychology, or related field.
• Minimum two (2) years of experience providing case management or supportive services to vulnerable populations.
• Experience working with individuals experiencing homelessness, behavioral health challenges, or substance use disorders preferred.
• Strong documentation and organizational skills.
• Ability to engage diverse populations with empathy and professionalism.
• Basic computer proficiency and familiarity with HMIS or electronic case management systems. Preferred Qualifications
• Master's degree (MSW or related field).
• Experience serving Veterans.
• Knowledge of housing stabilization or Housing First/Low Demand models.
• Experience in residential or clinical settings.

Position Summary The GPD Case Manager provides direct supportive services to Veterans participating in the Community Rightful Center (CRC) VA Grant and Per Diem Per Diem Only (PDO) program. This role supports Veterans experiencing homelessness through individualized service planning, housing stabilization, benefits advocacy, and coordination of care across CRC's dual-track Low Demand (LD) and Clinical Treatment (CT) service model. Working under the supervision of the Lead Clinician, the Case Manager delivers Veteran-centered, trauma-informed case management designed to promote housing stability, recovery, increased income, and successful transitions to permanent housing. Essential Duties and Responsibilities Veteran Engagement & Service Planning

• Participate in the admission and orientation process for newly enrolled Veterans.
• Conduct intake assessments, housing readiness evaluations, and ongoing needs assessments.
• Develop individualized service plans in collaboration with Veterans and interdisciplinary team members.
• Engage Veterans using trauma-informed, strength-based, and recovery-oriented approaches.
• Support Veterans in identifying personal goals related to housing, health, income, and wellness. Confidentiality and Privacy
• Protect confidential Veteran information.
• Maintain records in accordance with organizational policies and applicable privacy requirements.
• Obtain appropriate authorization before communicating protected information when authorization is required.
• Discuss resident information only with individuals who are authorized and have a legitimate need for the information.
• Maintain appropriate privacy when conducting counseling, assessments, telephone conversations, and interdisciplinary consultations.
• Understand and follow applicable requirements concerning behavioral health and substance-use treatment records. Case Management & Care Coordination
• Provide intensive case management services including: o Housing stabilization o Benefits enrollment and income support o Employment readiness o Life skills development o Connection to medical, behavioral health, and substance use treatment o Identification documents o Transportation
• Coordinate care with clinicians, residential specialists, and the Substance Use Disorder Counselor to support holistic recovery.
• Facilitate referrals to VA Medical Centers and community-based providers.
• Participate in case conferences and interdisciplinary team meetings. Housing Placement & Retention
• Assist Veterans in identifying and securing permanent housing options.
• Support Veterans with housing applications, documentation, landlord engagement, and move-in coordination.
• Provide post-placement follow-up and housing retention support as required.
• Coordinate with landlords, property managers, housing authorities, and housing programs when appropriately authorized.
• Coordinate move-in needs and community support when available.
• Document housing-search activities and outcomes. Documentation, HMIS & Reporting
• Maintain timely and accurate participant records in HMIS and VA-required systems.
• Document services, progress notes, and outcomes in accordance with CRC policies and VA GPD requirements.
• Track key performance indicators including length of stay, income changes, housing placements, and successful exits.
• Collaborate with Data and Compliance staff to ensure reporting accuracy and grant compliance. Compliance & Program Standards
• Ensure Veteran eligibility documentation meets VA GPD standards.
• Adhere to all program policies related to confidentiality, grievance procedures, safety protocols, and participant rights.
• Support monitoring visits and audits by maintaining organized case files.
• Participate in quality improvement activities and staff training. Team Collaboration
• Work closely with Residential Specialists to support daily Veteran needs and engagement.
• Coordinate with Clinicians to align service plans with behavioral health goals.
• Communicate regularly with the Project Director regarding Veteran progress, barriers, and service needs.
• Contribute to a supportive, mission-driven team culture.

Physical and Environmental Requirements The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

The position may involve:

• Sitting for extended periods while completing documentation.
• Walking throughout the residential facility.
• Lifting over 25 pounds
• Responding promptly to behavioral health emergencies.
• Working in environments where residents may experience emotional distress, behavioral escalation, or psychiatric symptoms.
• Operating computers, telephones, and standard office equipment.
• Occasional schedule adjustments in response to program or crisis needs.
• Travel to program sites in Miami-Dade and Broward. Required Qualifications
• Bachelor's degree in Social Work, Human Services, Psychology, or related field.
• Minimum two (2) years of experience providing case management or supportive services to vulnerable populations.
• Experience working with individuals experiencing homelessness, behavioral health challenges, or substance use disorders preferred.
• Strong documentation and organizational skills.
• Ability to engage diverse populations with empathy and professionalism.
• Basic computer proficiency and familiarity with HMIS or electronic case management systems. Preferred Qualifications
• Master's degree (MSW or related field).
• Experience serving Veterans.
• Knowledge of housing stabilization or Housing First/Low Demand models.
• Experience in residential or clinical settings. Core Competencies
• Veteran-centered service delivery
• Trauma-informed care
• Housing stabilization strategies
• Interdisciplinary collaboration
• Documentation and compliance
• Professional communication

Pay:

$48,000.00 - $50,000.00 per year

Work Location:

In person