Position Summary:

Identifies client's needs by assessing client situation and availability of resources

Educational Requirements:

High school diploma or equivalent with counseling experience and/or college course work in psychology or related field

Special Skills:

Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service

Position Duties:

Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation. Educates client by explaining program requirements, options, interpretations, and determinations. Monitors service delivery by follow-up interviews with client and/or provider source. Provides emergency/crisis intervention services by referring client to other appropriate programs. Maintains client records by documenting client's situation and client's own actions; accurately completes required paperwork procedures. Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions. Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients. Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.