Supportive Service Specialist- Pando Program Lutheran Child and Family Services of

IN/KY - 4.0

Indianapolis, IN Job Details Full-time $22 an hour 1 hour ago Benefits Vision insurance Retirement plan Qualifications Quality control corrective actions Supervisory support in social service case management Managed case managers Staff supervision Housing case management Trauma-sensitive practices Confidential information handling Database systems Bachelor's degree in social work Team supervision Harm reduction Intake Housing search assistance Housing and Urban Development (HUD) regulations Social service program staff supervision Client file management Care documentation Mid-level Experience working with individuals experiencing homelessness Quality assurance audits Driver's License Bachelor's degree Case review audits Social service program quality assurance Quality improvement Collaboration with community partners Organizational skills Human Services Social service program compliance monitoring Social Work Full Job Description Indianapolis, IN | Full-Time | On-Site | $22/hour Help People Move Toward Stable Housing Lutheran Child and Family Services of Indiana/Kentucky (LCFS) is looking for an organized, detail-oriented Housing Specialist to join our Pando Program. In this role, you'll help individuals experiencing homelessness navigate the path to stable housing. You'll coordinate referrals, support housing placements and move-ins, maintain accurate records, and work closely with community partners to keep the housing process moving forward. If you're organized, collaborative, and want your work to make a meaningful impact in the community, we'd love to hear from you. What You'll Do Coordinate housing referrals through the Coordinated Entry System (CES) and review referrals to verify participant eligibility and support the intake process. Work closely with property management to coordinate housing applications, inspections, lease signings, move-ins, and other housing-related needs. Provide case oversight and supervision, including reviewing participant cases, service plans, progress, and documentation with staff and participating in regular case reviews and case conferencing. Monitor staff caseloads and workloads to support effective service delivery and ensure participants receive appropriate and timely services. Maintain oversight of accurate and timely participant records in HMIS and ensure required documentation meets HUD, Continuum of Care (CoC), COA, and LCFS standards. Monitor program and staff compliance with applicable COA, HUD, CoC, HMIS, and LCFS requirements , and assist with audits, reporting, quality improvement activities, and corrective actions as needed. Ensure staff complete required training and demonstrate appropriate competency in key service areas, including homelessness services, trauma-informed care, harm reduction, professional boundaries, and suicide-risk response. Participate in case conferencing and collaborate with community partners, housing providers, and other service organizations to support participant needs and housing stability. Protect participant confidentiality and ensure records, case documentation, and program information are maintained accurately and in accordance with applicable requirements. Qualifications Advanced degree in Social Work or a related human services field with at least 2 years of direct service experience; or Bachelor's degree in Social Work, Human Services, or a related field with at least 4 years of direct service experience. Experience with HMIS, housing programs, homelessness services, case management, HUD programs, Continuum of Care (CoC), or Coordinated Entry is preferred. What We're Looking For Strong organizational skills and attention to detail Ability to manage multiple priorities and meet deadlines Strong written and verbal communication skills Comfort working with databases and electronic records Ability to handle confidential and sensitive information Valid Indiana Driver's License Ability to pass required background checks Flexibility to occasionally work evenings or weekends based on program needs Why LCFS? At LCFS, you'll be part of a mission-driven organization focused on helping individuals and families build greater stability and self-sufficiency.

We offer:

Health, dental, and vision benefits Retirement benefits Professional development and growth opportunities A collaborative, mission-focused work environment Ready to Make an Impact? If you're ready to use your organization, communication, and problem-solving skills to help people move toward stable housing, apply today and join the LCFS team.