Case Manager Living Waters Shelter Lawrence, MA Job Details Full-time $22.60 - $25.00 an hour 1 day ago Qualifications Bilingual Teamwork Experience working with individuals experiencing homelessness Bachelor's degree Time management Full Job Description

POSITION SUMMARY

The Case Manager works directly with families in the EA Family Shelter Program to identify strengths, assess needs, and address barriers to rehousing, overall well-being, and self-sufficiency. The Case Manager empowers families to drive their own case management planning and goal setting, in close collaboration with Housing Search staff, consistent with the FY27 Scope of Service.

ESSENTIAL DUTIES & RESPONSIBILITIES

Meet with families in person at a minimum weekly (Bridge Shelter Track) or twice weekly (Rapid Shelter Track); meetings should be family-centered and accommodate work, school, and childcare schedules. Conduct a full assessment of each family's individualized strengths and needs, coordinating access to resources to address unmet needs. Develop community connections for families in areas including financial literacy and budgeting, employment, food and nutrition, children's education and childcare, adult education/training, healthcare, cultural/spiritual connectedness, substance use support, trauma recovery, family relations, and domestic/family violence support. Review CORI records to help address barriers to rehousing, and support credit repair and eviction history mitigation efforts. Collaborate with Housing Search staff to develop and update Rehousing Assessments (RHAs) and Rehousing Plans (RHPs), and support families who are not complying with their plans. Assist families with resolving barriers to rehousing, such as securing identification documents, resolving outstanding warrants, or addressing rent/utility arrearages. Support referrals to DPH's Follow-Up Outreach Referral (FOR) Families program and other Intensive Case Management resources as appropriate. Support parents in addressing children's educational and health needs, including school, childcare, and early intervention enrollment. Connect adult household members to job training and employment services, and support applications for public benefits (SNAP, TAFDC, SSI/SSDI, etc.). Support families with EA Family Shelter program application completion, and with submission of shelter exit date extension requests (lease bridges, hardship waivers, Extraordinary Circumstances Waivers). Provide neighborhood orientation, including guidance on public transportation, food markets, health centers, schools, and places of worship. Document all case management efforts and meetings — including attempted contacts — timely and thoroughly as case notes in EOHLC's data management system.

QUALIFICATIONS

Bachelor's degree in Social Work, Human Services, Psychology, or related field preferred; relevant experience may be considered in lieu of degree. 1-3 years of case management or social services experience, ideally with families experiencing homelessness or housing instability. Working knowledge of trauma-informed and person-centered care practices. Strong documentation and time-management skills. Bilingual candidates strongly encouraged to apply

KNOWLEDGE, SKILLS & ABILITIES

Commitment to trauma-informed, person-centered, and culturally responsive practice with families experiencing homelessness. Ability to maintain professional boundaries and strict confidentiality of family and personnel records. Strong written and verbal communication skills; ability to communicate effectively with families, colleagues, and EOHLC staff. Ability to remain calm and exercise sound judgment in emergency or crisis situations. Commitment to non-discriminatory practice consistent with the Fair Housing Act and Americans with Disabilities Act (ADA). Bilingual/multilingual ability strongly preferred given the linguistic diversity of families served. Ability to build trusting relationships with families from diverse backgrounds and circumstances. Strong problem-solving skills and ability to navigate complex public benefit and housing systems

PHYSICAL DEMANDS & WORK ENVIRONMENT

Position is based at a shelter site and/or program office; may require travel between sites. Ability to sit, stand, walk, and climb stairs for extended periods; ability to lift/carry up to 25 lbs (e.g., supplies, linens). Ability to respond promptly to emergencies, including evacuation procedures, which may require rapid movement. Must successfully pass a CORI and SORI background check prior to hire and periodically thereafter, consistent with EOHLC policy. Flexibility to work some evenings, weekends, and holidays as program needs require

SCHEDULE

Full-time; occasional evenings/weekends to accommodate family schedules This job description reflects the general duties, responsibilities, and qualifications associated with this position within the FY27 Emergency Assistance (EA) Family Shelter Program, and is derived from the EOHLC Scope of Service. It is intended to convey the essential nature and scope of the position and is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified as program needs evolve. All positions are contingent upon successful completion of

CORI/SORI

background checks, in accordance with 101 CMR 15.00, 110 CMR 18.00, and 803 CMR 2.00, and are subject to periodic re-screening. Living Waters Shelter, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, age, or any other protected characteristic.

Pay:

$22.60 - $25.00 per hour

Work Location:

In person