Department:

Supportive Services Reports To:

Case Management Program Manager Job Family:

Allied Behavioral Health FLSA Status:

Exempt EEO Classification:

First/mid-level officials and managers

Supervisor:

Yes Leadership Level:

Lead Job Function:

Essential On-Site Provider Category:

OCS Overview In conjunction with the Case Management Program Manager, the Lead Case Manager provides direct supervision to case managers and helps ensure that case managers receive adequate training and guidance to support consistent, high-quality service delivery. The Lead Case Manager also carries out similar case management tasks as case managers for a smaller number of clients in order to support client needs and maintain familiarity with direct service workflows. The Lead Case Manager promotes the participation and contributions of case managers on care teams to support coordinated, client-centered care. The Lead Case Manager also assists the Case Management Program Manager with performance improvement activities. Key Role Responsibilities Provide day-to-day supervision, coaching, and support to case managers, including setting clear expectations, monitoring outcomes, facilitating team meetings, and helping staff problem-solve complex client needs. Provide case management services when needed, including walk-in services, assessments, treatment planning, direct interventions, referrals, and warm engagement that centers client-identified goals. Ensure case managers complete timely, accurate, and comprehensive documentation in the Electronic Health Record, including assessments, treatment plans, interventions, referrals, and follow-up activities. Support case managers in identifying and addressing social determinants of health, including needs related to transportation, medication support, food security, housing, immigration, income, and other resources that promote client health and stability. Supports case managers and provides services that promote increased access to health insurance, public benefits, entitlement programs, and other supports that reduce barriers to care. Ensure community visits are coordinated and appropriately dispatched to case managers to promote client access to transportation, medication, food, and other needed resources. Identify, maintain, and share knowledge of internal and community-based resources that benefit clients; review and approve financial assistance requests according to established procedures. Collaborate with integrated, multidisciplinary care teams; attend interdisciplinary meetings as required; and engage team members in coordinated problem solving to support client care. Assists the Case Management Program Manager with population health strategies and performance improvement activities that strengthen service quality, access, and outcomes. Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment: Models and reinforces the Health Care for the Homeless "core values" of dignity, authenticity, hope, justice, passion and balance Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless Performs other duties on an as-needed basis Protects our client's personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations Knowledge, Experience, and Skills Formal Education and Training Bachelor's degree required, BSW preferred. Obtain Certified Application Counselor certification within six months of hire Ability to be authorized as an agency-approved driver Experience Three years of experience in providing case management services to vulnerable populations required 1 year supervisory experience preferred Experience working in a health care or behavioral health setting preferred Demonstrated understanding of the psychosocial issues faced by underserved populations, including homeless individuals Skills Excellent verbal and written communication skills Well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers Able to work with ill, disabled, emotionally upset and sometimes hostile individuals in a trauma-informed manner Able to cope with interruptions, be flexible and be a team player Able to organize work and motivate individuals to work at their best