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Intensive Case Manager Baltimore, MD $52,000 - $58,000 a year -

Full-time Overview:

The Intensive Case Manager works directly with clients to conduct comprehensive assessments, develop and implement Individualized Service Plans (ISPs), and connect individuals and families with vital community resources that help address barriers. This role focuses on supporting individuals with significant service needs as they navigate psychosocial challenges they may be experiencing. By addressing these critical needs, the ICM will empower residents, promote long-term self-sufficiency, and guide clients toward achieving their personal and functional goals. As a collaborative member of the WHC team, the Intensive Case Manager ensures the delivery of high-quality, trauma-informed services to all residents.

Essential Job Functions:

Client Services:

Work directly with clients to complete assessments, collaborate with residents to develop and implement an individualized service plan (ISP), provide referrals for appropriate services. Assist clients in reaching their goals and the goals of the program. Monitor clients for compliance and growth while evaluating if WHC remains an appropriate placement for the resident. Work to create a community environment in the building or assist residents with becoming familiar with the community for which they reside. Attend and participate in all case management meetings and training sessions as required. When applicable, maintain separate files on all dependent children in the program to include but not limited to, school attendance records, IEP plans/reports, and participation in mental health or physical health services. Complete all necessary assessments. Assist with the coordination of summer camp activities for all children. Work with the Program Director to monitor the needs of the children and identify possible programming opportunities and partnerships that would facilitate the children's well-being.

Documentation and Compliance:

Create and maintain accurate notes. Enter all required data into HMIS Clienttrack/Caseworthy within 24 hours of contact. Enter all required updates to ISP and annual assessments into Clienttrack/Caseworthy by due dates. Enter referrals and pertinent notes into the CRISP system within 24 hours. Understand that data collection should be subjective from case manager's professional interpretation and is not just client self-reported information. Resident files and data collection software information should be maintained and audit ready, and follow the WHC guidelines. Adhere to WHC confidentiality and ethical guidelines when working with and handling sensitive information.

Administrative:

Properly use all office equipment: cell phones, desk phone, copiers, scanners, fax, and computer. Properly use software including Clienttrack, ETO, ADP, Boston Post. Access, save, and properly store documents in the correct network files. Attend and participate in staff meetings and training sessions as required.

Property:

Conduct unit inspections for cleanliness and client safety. Generate, enter, and monitor the completion of all work orders submitted to maintenance for all WHC properties. Be present for annual fire drills. When necessary, be available to allow vendors and inspectors access to the building.

Scattered Sites:

Conduct unit inspections for cleanliness and client safety. Ensure resident has notified Landlord/Property Manager of any maintenance or repair issues that should be addressed. Assist resident with addressing issue to landlord or property manager (when necessary) and monitor the completion of submitted work orders. Assist Scattered Sites resident with identifying new units as needed.

Pay:

$52,000.00 - $58,000.00 per year

Benefits:

403(b) matching Dental insurance Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Vision insurance

Work Location:

In person